Delhi man finds 'chicken' in coffee ordered through Zomato

A spokesperson for Third Wave Coffee issued a statement on Saturday, saying: "We would like to clarify that the order placed one customer was for a Pina colada mocha.

"This is a flavored beverage that is garnished with genuine dehydrated pineapple slice which acts as an ornamental item and adds appeal to the beverage and is completely edible.

"Unfortunately, this was assumed to be something else and has resulted in unwanted grievances for us. "

The spokesperson said the company put extra effort to ensure its customers get high-quality coffee. 

"Third Wave Coffee is passionate about serving our customers with the best coffee that has been sourced ethically and sustainably," they added. 

The Twitter user had earlier shared a snapshot of the conversation that he had with Zomato Support, during which a customer care executive apparently offered him a free membership to Zomato Pro after the unpalatable discovery. Saurabh demurred, saying that he had little use of a Pro membership when his company had a turnover of Rs 10 crore. “But my wife just tasted chicken in coffee who’s a vegetarian [sic],” he replied.

Saurabh slammed Zomato for the free membership offer as he shared the screenshot on Twitter.

After doing this blunder @zomato is offering me free pro membership.

Dear @zomato , you can’t buy everyone after doing these blunders .

You don’t deserve me . pic.twitter.com/bpMNOkq70B

— Sumit (@sumitsaurabh) June 3, 2022

In follow-up tweets, the Delhi man said that Third Wave Coffee apologised and he did not want to press the issue further – but not before pointing out that the experience had left him upset.

“Zomato and Third Wave Coffee have apologised. I am really upset with my experience but I don’t want to take it further,” he wrote.

“I am making it clear again, my experience was bad, but things are sorted and clear.”

I have nothing against @thirdwaveindia or @zomato .

I am making it clear again , my experience was bad , but things are sorted and clear .

— Sumit (@sumitsaurabh) June 4, 2022
Third Wave is a chain of coffeehouses with more than 30 outlets across four cities.