Amazon customer orders Sony headphones, gets Colgate instead. Watch

A video of the customer unboxing the Amazon delivery was shared on X (formerly Twitter) at the end of which it could be seen that he had got a Colgate toothpaste tube. (Image credit: Screengrab from video posted on Twitter/YashOjha).

The e-commerce industry has grown from strength to strength in the past decade or more as customers have found it more convenient to shop online because of product availability at discounted prices and home delivery, which has reduced the need to spend time on travel.

However, sometimes products purchased and delivered on online delivery platforms can leave customers baffled as was the case recently when a man ordered Sony noise cancelling headphones on Amazon and received a Colgate toothpaste tube, instead.

The customer, identified as Yash Ojha, took to X (formerly Twitter) where he shared a video of unboxing the Amazon delivery and finding out that a Colgate toothpaste tube had been sent to him instead of Sony headphones.

Well I ordered sony xb910n and got Colgate lmafao. pic.twitter.com/GpsiLWemwl

— Yash ojha (@Yashuish) December 8, 2023

Later, Amazon replied to the user's post and said that the issue would be resolved on priority.

As the issue has been escalated, we're sure that the concern will be solved on priority basis. Kindly, wait till the mentioned timeline. -Mustafa

— Amazon Help (@AmazonHelp) December 8, 2023

This is not the first instance in which a customer has received a wrong product after ordering on Amazon.

In February, a customer ordered electric toothbrushes on Amazon that were worth Rs 12,000 but instead received 4 boxes of MDH Chat Masala. The customer shared photos of the packets on X (formerly Twitter) and the post went viral.

In another instance, a man ordered an Apple Watch Series 8, worth Rs 50,900 on Amazon and got a 'Fitlife' instead.