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    • When it comes to customer relationships, how much is enough?

    • Here’s how to pick the right CRM package for your company

    • Implementing CRM? Here are some lessons from those who faced failures  

    • 6 areas MSMEs should look at digitizing

    • How SMBs can manage invoicing and payments efficiently

    • Struggling with GST filing? Here’s how you can streamline your tax filing

    • HGS to sell India domestic CRM biz to Altruist India for Rs 40cr

    • SBI wraps up merger in 48 hrs, creates largest database with 500 m users, 740 m a/cs

    • Lodha Group launches Startup Investment Fund

    • Zoho Corp to bring edge to customer relation management

    • Betaout Improves Ecommerce Companies` Customer Retention Through its Marketing Automation Tools

    • Flipkart ropes in tech execs from Amazon, Google, Microsoft

    • Sunday Realty raises Rs 5 crore in early-stage funding

    • Big Data, Analytics, Enterprise Applications Will Drive Software Spending Growth Into 2017

    • Does Salesforce1 Meet The Needs Of Indian Enterprises?

    • Insurers Must Get To Grips With The Real-Time Mobile Marketplace

    • Indian Banks To Spend Rs. 462 Bn On IT In 2014

      Gartner says IT spending for Indian banking and securities firms to grow 9.8% in 2014 largely due to continued bank's expansion strategy.

    • IIT Graduates Develop CRM Solution For Real Estate

      The software is suitable for real-time tracking, updates and analysis, inventory management, sale-purchase, lead generation and CRM.

    • Telcos Prefer Local Services As They Look To Improve Quality Of CRM

      Customer services function moving closer to home, but telcos will have limited flexibility in their contact centre budgets over the coming year, finds Ovum.

    • Indian SME Server Market Sees 12% Growth YoY

      Local India channel partners are assuming a greater role in the SME server market, says AMI.

    • Jet Airways, IBM Extend Analytics To Customer Contact Centre

      Revenue increase by Rs. 20 crore and substantial cost savings expected.

    • Microsoft Dynamics CRM 2013 Helps Makes Business Personal

      Announces plans to make the next version of Microsoft Dynamics CRM available in the fall of 2013.

    • SAP Introduces SAP HANA Enterprise Cloud

      Managed cloud service unveiled as new deployment option for SAP Business Suite powered by SAP HANA.

    • CRM software mkt grew 12.5% to $18.09 bn in 2012: Gartner

      Global customer relationship management (CRM) software revenue totalled USD 18.09 billion in 2012, up 12.5 per cent from USD 16 billion in the previous year, research firm Gartner said. Salesforce.com surpassed SAP to become the lead vendor in the worldwide CRM software market in 2012, Gartner said in a statement.

    • CRM Software Market Grew 12.5% In 2012: Gartner

      Total worldwide CRM software revenue totaled $18 billion in 2012, up 12.5 percent from $16 billion in 2011.

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