Crm

When it comes to customer relationships, how much is enough?

While Customer Relationship Management is one of marketing's favourite buzzwords, it is also one of the most misused terms. There is little consensus on what CRM actually is, or how it is best executed or measured.

Here’s how to pick the right CRM package for your company

There is a lot to choose from but before investing in customer relationship management software, it is important to understand the needs of your business, sales team and what works the best for you

Implementing CRM? Here are some lessons from those who faced failures

Customer relationship management is more than just an IT program. It is the right people executing the right processes using the best possible tools that are affordable

6 areas MSMEs should look at digitizing

How SMBs can manage invoicing and payments efficiently

Struggling with GST filing? Here’s how you can streamline your tax filing

As per a World Bank document, there are still issues with matching of B2B invoices, uploading information on tax returns, etc.

HGS to sell India domestic CRM biz to Altruist India for Rs 40cr

"HGS intends to consolidate their product offerings and focus on high-margin/premium services...The amount of cash consideration for the transfer shall be approximately Rs 40 crores, subject to adjustments as amount or otherwise share per the definitive agreement," a BSE filing said.

SBI wraps up merger in 48 hrs, creates largest database with 500 m users, 740 m a/cs

Lodha Group launches Startup Investment Fund

Realty player Lodha Group today said it has launched its maiden investment fund with an initial corpus of Rs 50 crore for startups focused on smart city solutions and overall real estate sector .

Zoho Corp to bring edge to customer relation management

Developed at zoho's new product centre in Tenkasi, the software collects multiple customer interactions, and thus enables the customer-support desk at a company to prioritize queries, access prior queries and use the data to enhance response times.

Betaout Improves Ecommerce Companies` Customer Retention Through its Marketing Automation Tools

Flipkart ropes in tech execs from Amazon, Google, Microsoft

The three executives, with significant experience at Amazon, Google and Microsoft are the latest in a series of senior technology experts from the world‘s best technology companies to join Flipkart‘s rapidly growing enterprise in Bengaluru, the company said in a statement.

Sunday Realty raises Rs 5 crore in early-stage funding

Mobile-enabled solutions provider for the real estate sector, Sunday Realty Solutions has raised Rs 5 crore in early-stage funding to fuel its expansion plans and for product enhancement.

Big Data, Analytics, Enterprise Applications Will Drive Software Spending Growth Into 2017

Collaborative Applications along with Structured Data Management Software and Data Access, Analysis and Delivery solutions are expected to show the strongest growth over the five-year forecast period.

Does Salesforce1 Meet The Needs Of Indian Enterprises?

As Salesforce.com consolidates and rebrands its offerings under the Salesforce1 platform, Indian enterprises should carefully consider whether the new avatar has all the solutions that the Indian market needs.

Insurers Must Get To Grips With The Real-Time Mobile Marketplace

Limited economic growth in the developed world means customer-centricity will be key to driving revenue opportunities in 2014.

Indian Banks To Spend Rs. 462 Bn On IT In 2014

Gartner says IT spending for Indian banking and securities firms to grow 9.8% in 2014 largely due to continued bank's expansion strategy.

IIT Graduates Develop CRM Solution For Real Estate

The software is suitable for real-time tracking, updates and analysis, inventory management, sale-purchase, lead generation and CRM.

Telcos Prefer Local Services As They Look To Improve Quality Of CRM

Customer services function moving closer to home, but telcos will have limited flexibility in their contact centre budgets over the coming year, finds Ovum.

Indian SME Server Market Sees 12% Growth YoY

Local India channel partners are assuming a greater role in the SME server market, says AMI.

Jet Airways, IBM Extend Analytics To Customer Contact Centre

Revenue increase by Rs. 20 crore and substantial cost savings expected.

Microsoft Dynamics CRM 2013 Helps Makes Business Personal

Announces plans to make the next version of Microsoft Dynamics CRM available in the fall of 2013.

SAP Introduces SAP HANA Enterprise Cloud

Managed cloud service unveiled as new deployment option for SAP Business Suite powered by SAP HANA.

CRM software mkt grew 12.5% to $18.09 bn in 2012: Gartner

Global customer relationship management (CRM) software revenue totalled USD 18.09 billion in 2012, up 12.5 per cent from USD 16 billion in the previous year, research firm Gartner said. Salesforce.com surpassed SAP to become the lead vendor in the worldwide CRM software market in 2012, Gartner said in a statement.