CRM Software Market Grew 12.5% In 2012: Gartner

Total worldwide CRM software revenue totaled $18 billion in 2012, up 12.5 percent from $16 billion in 2011.

April 29, 2013 / 14:45 IST

Salesforce.com passed SAP as the lead vendor in the worldwide customer relationship management (CRM) software market in 2012, according to Gartner, Inc. Total worldwide CRM software revenue totaled $18 billion in 2012, up 12.5 percent from $16 billion in 2011.

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first published: Apr 29, 2013 02:29 pm

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