Telcos Prefer Local Services As They Look To Improve Quality Of CRM

Customer services function moving closer to home, but telcos will have limited flexibility in their contact centre budgets over the coming year, finds Ovum.

October 10, 2013 / 12:25 IST

Telcos are showing a penchant towards bringing the customer services function closer to home, but will have limited flexibility in their contact centre budgets over the coming year, according to global analyst firm, Ovum.

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first published: Oct 10, 2013 12:13 pm

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