'Got scammed by Blinkit': Delhi man orders 1 gram gold coin, gets 0.5 gram instead

Mohit Jain attempted to reach the delivery driver, who reportedly confirmed that he had delivered the incorrect item.

Mohit Jain, a resident of Delhi, claimed that quick-commerce platform Blinkit delivered a 0.5-gram gold coin instead of the one-gram coin he ordered. In a viral post on X (formerly Twitter), Jain detailed his order experience, stating that he had prepaid for a 10-gram silver coin alongside a one-gram gold coin.

However, upon returning home, Jain realised that the delivery contained a 0.5-gram gold coin, contrasting sharply with his order for a 24kt, one-gram Goddess Lakshmi gold coin. “After 20 minutes, the return window got closed and I couldn’t contact any support executive,” he said.

He attempted to reach the delivery driver, who reportedly confirmed that he had delivered the incorrect item but was unable to assist further. Jain also mentioned that he had CCTV footage to back his claim and posted images online showing the gold coin he received, screenshots of his order details, and the design discrepancy between the delivered coin and the one he had requested.

Got scammed by blinkitI ordered 1 gm gold coin from blinkit, along with the 1gm silver coin. It was all prepaid. I wasn't there at home to receive the order, so I gave the otp to my younger brother to get it received. After 20 mins I reached home and saw wrong item was pic.twitter.com/N15wSfIhpt
Mohit Jain (@MohitJa30046159) October 29, 2024

Attempts to engage with Blinkit’s support were met with automated messages, informing him that the complaint window had closed. “The complaint window for the selected item(s) is closed,” read the response, followed by an additional prompt stating, “This will help us understand the issue better and improve our services.”

Responses on social media echoed Jain’s concerns, with one user commenting, “Blinkit is a scam these days. Their customer care is a joke.” Another questioned Blinkit’s actions directly, tagging the company and asking, “What is this behaviour?” A third chimed in, urging, “Blinkit, please look into this."

"I was going to order it but thank god I saw your post. I will avoid these platform for these goods," a user remarked.

Another user added, "@letsblinkit will not even response here. Never order anything other then grocery from them. They are not professional."

Meanwhile, Jain informed that he was contacted by Blinkit's customer support team after writing a mail to them. He claimed that the coin was now being returned.

This Dhanteras, several quick-commerce platforms, including Blinkit, Swiggy Instamart, Zepto, and BigBasket, offered gold and silver coin delivery within minutes. Collaborating with brands like Malabar Gold & Diamonds, Tanishq, and Muthoot Exim, these companies sought to make purchasing auspicious items both faster and more accessible. For instance, Blinkit listed a variety of coins, including 1-gram Lakshmi gold coins and 10-gram silver coins, delivering to multiple major cities in as little as 10 minutes​.