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    • Moneycontrol Exclusive: SBI Chairman CS Setty On YONO 2.0, Customer Service And Much More

      SBI Chairman CS Setty spoke exclusively to Moneycontrol on SBI's market share, customer service, roll out of YONO 2.0, loans and much more.

    • It’s time to impose some actual standards for customer service

      Companies know that customer loyalty is important but also try to spend as little as possible on customer service and complaint redressal mechanisms. It’s time to change that

    • IndiGo launches 6Eskai AI chatbot to enhance travel support services

      The airlines said 6Eskai, designed to handle customer queries in ten different languages, enables seamless ticket bookings across the airline's entire network.

    • Generative AI can transform customer service: Sendbird's Shailesh Nalawadi

      However, the expectations has to be trumped as the hype around past advances in AI has died down. For instance, in the healthcare sector, there were expectations that the software trained on a million x rays or blood samples can predict cancer cell growth and so on. With hindsight, these has been proved to be at best an assistant to a doctor.

    • RBI panel proposals on customer service send out wake-up call to banks

    • RBI committee proposes new rules to improve customer service standards| Here are key recommendations

    • Boarding denials, flight cancellations, refund delays: SpiceJet faces litany of passenger complaints

    • Bengaluru man sends Dunzo agent to Apple store to get on a phone call with the staff

    • IDFC First Bank announces waiver of charges on customer-centric services

    • Everything that can go wrong, will go wrong on the mad Indian holiday

    • Your call has been put on hold…

    • Storyboard18 | Why are airline brands facing so much PR turbulence

    • Customer Service | For most Indian companies, ‘Customer is King’ only till a sale is complete

    • Why has customer service gotten worse lately?

    • How to turn more first-time visitors into repeat customers

    • How to improve customer services derailed by the pandemic

    • Banking wrap 2019: Top 5 changes for bank customers

    • Comment | Public sector bank reforms: Baby steps taken, a long way to go

    • 1001 Startup Ideas - AI enabled chatbots for customer service

    • Myntra does a U-turn, to re-launch desktop version from June 1

    • Decentralizing helping Railways fast-track projects: Prabhu

    • Chorus Call wins `Audio Conferencing Service Provider of the Year` at the 2015 Frost & Sullivan India ICT Awards

    • Bank of India Enhances Customer Service with Microsoft SharePoint

    • MakeMyTrip Gains Competitive Advantage With Oracle Service Cloud

      MakeMyTrip increases customer loyalty and business efficiencies through unified approach in the cloud.

    • Twitter, Pinterest, Tumblr on edge after customer support company gets hacked

      It seems that no big company is safe from cyber-criminals right now: a hack attack on customer support service company Zendesk may have exposed user data...

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