Customer Service

Moneycontrol Exclusive: SBI Chairman CS Setty On YONO 2.0, Customer Service And Much More

SBI Chairman CS Setty spoke exclusively to Moneycontrol on SBI's market share, customer service, roll out of YONO 2.0, loans and much more.

It’s time to impose some actual standards for customer service

Companies know that customer loyalty is important but also try to spend as little as possible on customer service and complaint redressal mechanisms. It’s time to change that

IndiGo launches 6Eskai AI chatbot to enhance travel support services

The airlines said 6Eskai, designed to handle customer queries in ten different languages, enables seamless ticket bookings across the airline's entire network.

Generative AI can transform customer service: Sendbird's Shailesh Nalawadi

However, the expectations has to be trumped as the hype around past advances in AI has died down. For instance, in the healthcare sector, there were expectations that the software trained on a million x rays or blood samples can predict cancer cell growth and so on. With hindsight, these has been proved to be at best an assistant to a doctor.

RBI panel proposals on customer service send out wake-up call to banks

The panel, headed by former deputy governor, B P Kanungo has recommended a host of proposals to improve customer service in banks.

RBI committee proposes new rules to improve customer service standards| Here are key recommendations

The central bank has set up this panel on May 23, 2022.

Boarding denials, flight cancellations, refund delays: SpiceJet faces litany of passenger complaints

SpiceJet may not have a refund issue brewing as it usually processes refunds to passengers and travel agents, it clearly has a customer service problem.

Bengaluru man sends Dunzo agent to Apple store to get on a phone call with the staff

One man even commented about the time he had once hired a Dunzo executive to “chase a bus”.

IDFC First Bank announces waiver of charges on customer-centric services

Private sector IDFC First Bank has announced waiver of charges on a number of customer-centric services such as cash deposits, withdrawals, demand drafts, IMPS and SMS alerts, among others

Everything that can go wrong, will go wrong on the mad Indian holiday

From helplines that don't work to cryptic messages from the airline and refunds that need following up - there's much that can go wrong on the incredible Indian holiday.

Your call has been put on hold…

After making us wait for what feels like hours, they ask us to rate the experience, rubbing salt on a fresh wound. They give us a choice of five stars to click on, and woe is you if you click on just one.

Storyboard18 | Why are airline brands facing so much PR turbulence

Poor service, stressed staff, lack of transparency and clarity in communication are all chipping away at certain airline brands. What’s broken and how can it be fixed?

Customer Service | For most Indian companies, ‘Customer is King’ only till a sale is complete

An overwhelming majority of Indians say they are dissatisfied with their experiences as customers

Why has customer service gotten worse lately?

The problem, in a nutshell, is the way companies are using technology. The fix, too, lies in how we use technology paired with organic customer service.

How to turn more first-time visitors into repeat customers

Just four elements separate great service from a bad customer experience

How to improve customer services derailed by the pandemic

In the post-Covid world, it isn't enough to just focus on profitability. A copyrighted concept extols the benefits of making a P A C T to strengthen processes, attitudes, communication and timeliness for better customer services.

Banking wrap 2019: Top 5 changes for bank customers

Let's take a look at the major changes in banking regulations

Comment | Public sector bank reforms: Baby steps taken, a long way to go

It is a reflection of the sad state of affairs in Indian public sector banking that the government/external agencies have to hand hold lenders to ensure that basic hygiene is followed when extending loans.

1001 Startup Ideas - AI enabled chatbots for customer service

The startup idea is to establish an automated customer support system which shall be a â€˜Software as a Service‘ offered by the startup to various businesses across the globe. The chatbot will use artificial intelligence to learn and answer customer queries continuously.