Wipro inks multi-million-dollar deal with Nokia for digital workplace solutions

Designit, a unit of Wipro that specializes in user experience strategy and implementation, will conduct user research to ensure personalized assistance is offered to employees at the right time, the company said.

Indian IT services company Wipro has signed a multi-million-dollar agreement with telecommunications major Nokia to overhaul the latter’s employee service desk and provide seamless, real-time IT support to a global network of employees, the company informed stock exchanges on April 30.

The IT firm’s team will build a “bespoke AI-powered, cloud-based solution for Nokia’s workforce, comprising of around 86,700 users globally in 130 countries of operations. The solution aims to enhance the employee experience by providing highly available, modular, secure, and automated services”, the company said.

The financial details of the deal haven't been disclosed by both the firms at the time of publishing the story. However, the company statement said the deal is worth several million dollars.

Designit, a unit of Wipro that specialises in user experience strategy and implementation, will conduct user research to ensure personalised assistance is offered to employees at the right time, the IT company said.

Vinay Firake, senior vice president & managing director Nordics, Wipro, said generative AI is quickly becoming a crucial component in the digital workplace services space.

“We are proud to work with Nokia on building an IT support solution that will improve the employee experience. Our technology cloud-based expertise, combined with our design-led approach, will provide Nokia employees a highly personalized support, allowing them to better leverage technology and deliver better value to their customers,” Firake said.

Marije van Donk, vice President, head of user experience at Nokia, said the company is constantly looking at elevating user experience.

“At Nokia, we are increasing our efforts to elevate and secure User Experiences with our IT Services. A key pillar is a modernized remote support concept that uses the latest technologies to provide seamless, secure, and efficient support, regardless of location, device, or network. Implementing this concept will empower our users to self-service their issues, give intelligent and contextual guidance, and connect users with experts. We have chosen Wipro as our partner in this transformation journey.”

The stock price of Wipro fell 0.14 percent to Rs 462.3 on BSE on April 30.