Swiggy will now let users order food and groceries directly on ChatGPT and Claude

Swiggy

• Swiggy users can now order via AI chat tools like ChatGPT and Gemini
• AI assistants handle ordering, apply coupons, and track delivery in real time
• Instamart offers 40,000+ products, uses Model Context Protocol for integration.

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Swiggy has announced a new feature that could change how people order food and groceries in India. The company says users will soon be able to place food orders, shop for groceries on Instamart, and even book restaurant tables on Dineout directly from AI chat tools like ChatGPT, Claude, and Google Gemini.

In simple terms, this means you may no longer need to open the Swiggy app, scroll through menus, or jump between multiple screens. Instead, you can just type what you want in a chat window and let the AI handle the rest.

This new system is powered by something called the Model Context Protocol, or MCP. Swiggy says this allows AI tools to securely connect with its services in real time. With this integration, AI assistants can understand what a user wants and take care of the entire ordering process.

For example, instead of searching for items manually, a user can simply type something like, “Order ingredients needed for Thai green curry,” or “Get me a highly rated biryani for dinner.” The AI will then search options on Swiggy, compare restaurants or products, add items to the cart, apply available coupons, confirm the address, place the order, and even help track the delivery.

The same applies to grocery shopping on Instamart. Users can ask the AI to build a weekly grocery list, order snacks for a match night, or even create a shopping cart based on a recipe. Instamart now supports over 40,000 products through this system, making it the first quick-commerce platform globally to use MCP at this scale.

Swiggy has also extended this feature to dining out. Users can ask an AI assistant to find a restaurant, check available time slots, apply offers, and book a table on Dineout, all within a single conversation.

To use this feature, users need to connect Swiggy’s services inside their AI tool of choice. This can be done by going to the settings section of the AI app, adding a custom connector, and entering the relevant Swiggy link for food delivery, Instamart, or Dineout. Once connected, users can start placing orders by simply chatting.

Swiggy says this move reflects how people are increasingly using conversational tools to plan and make decisions. By shifting ordering to chat-based commands, the company hopes to make everyday tasks faster and easier.

While the traditional Swiggy app will continue to work as usual, this new option gives users another way to order, especially those who are already spending time on AI platforms. For Swiggy, it is a step toward a future where shopping, eating out, and daily planning can happen through a single conversation instead of multiple taps.