While a mega shopping spree, especially online, takes place ahead of and during the festive season, Flipkart is facing backlash because of cancellations that the e-commerce giant has been carrying on with iPhone 13 orders which were sold for Rs 50,000 only.
Several customers have shared accounts on social media about their orders placed during Big Billion Day sale being cancelled without any explanations with refunds taking unusually long or about receiving apparently fake iPhone 13 sets.
A Twitter user also complained of the order getting cancelled hours before its delivery.
#flipkart #shame #flipkartsale #flipkartscam #shameonflipkart
This order was shipped yesterday, supposed to be delivered today. Cancelled on last minute without my consent. @_Kalyan_K pic.twitter.com/TNOWztYC7p— Shweta Singh (@ShwetaSingh6397) September 23, 2022
Here are a few other tweets by disgruntled Flipkart customers.
Booked iPhone 13 during the Big Billion Day Sale & was eagerly waiting for the delivery. The product was cancelled by the seller/ Flipkart without any explanation. Pathetic experience
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.#bigbilliondays2022 #Flipkart #FlipkartBigBillionDays #flipkartscam #flipkartsupport pic.twitter.com/yghvrQNzk8— Pulkit Jain (@PlantBiochem) September 24, 2022
how to complain in Consumer court any one please help me #FlipkartBigBillionDays #Flipkart @Flipkart @flipkartsupport pic.twitter.com/PIpmy2BKq9— PraneethMP (@mohanumpraneeth) September 24, 2022
#Flipkart #flipkartscam #BoycottFlipkart Flipkart BBD is nothing but just a scam. people try to to get their order placed on first day then one day before arrival of product they just simply cancel it. Now there's no stock left. How am I supposed to buy it ? @Flipkart @_Kalyan_K pic.twitter.com/FwlozruLSR— Manav (@Manav18812537) September 24, 2022
Fraud by Flipkart
Struggling for last 21 days to return duplicate Iphone 13
Heating Problem & Hanging
Putted return request within 7 days using self service . But its auto rejected without any calling or checking the product. #Flipkart #flipkartsupport #FlipkartBigBillionDays pic.twitter.com/AT6kcEgnIF— Sneha Chakraborty (@SnehaCh80416483) September 19, 2022
Read more: iPhone 13 will be available for Rs 49,990 during Flipkart's Big Billion Days Sale
There have also been complaints from consumers of other products about orders placed with Flipkart during its Big Billion Day sale.
Yesterday I order some of items from flipkart big billion days offer. After 20hours they cancelled my orders by updating the reason that sellers cancelled that order. Totally manipulating the nation by doing this type of cheap things. #BoycottFlipkart #flipkart pic.twitter.com/ZVOYUVSXdb— Jatin Gabs (@JatinGabs) September 22, 2022
plzz deliver it today #flipkart #hydeltelretail https://t.co/uEvAuG4XOO— mental (@HARSHTR82631878) September 26, 2022
Responding to the criticism, Flipkart stated: "Flipkart is a customer first ecommerce marketplace and always ensures that customers' interests are protected. We understand that close to 70 per cent of all iPhone orders placed across cities including Guntur, Gorakhpur, and Siliguri have been successfully delivered by the sellers."
"Further, a minor fraction of orders (less than 3 per cent of all orders) have been cancelled by Sellers due to anomalies. As a customer focused ecommerce marketplace, we encourage sellers to prioritise the customers' orders and strive to keep them delighted with their service," it added.
Read more: Apple lovers in some Asian countries to pay more for iPhone 14
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