IndiGo lauded after video of specially-abled staff member at airport check-in goes viral: 'Inspiring'

As the clip gathered attention across social media platforms, IndiGo responded to the post.

An IndiGo passenger’s routine airport check-in turned into an unexpected moment of appreciation after he encountered a staff member who was hearing and speech impaired. The traveller later described how the employee assisted passengers with steady composure and courtesy, leaving a strong impression on him.

According to the passenger, the interaction took place during the standard check-in procedure, where he observed the employee guiding flyers with confidence and without hesitation. He said the airline’s decision to create employment opportunities for people with disabilities was noteworthy, adding that the staff member managed his responsibilities “with utmost ease and respect.” He recorded the interaction and posted the video online to share the experience.

The traveller wrote that IndiGo’s choice to place hearing and speech-impaired personnel at the check-in desk was deeply encouraging, and he called it inspiring to watch the employee support passengers with such grace.

As the clip gathered attention across social media platforms, IndiGo responded to the post. "We are truly touched by your message. Our team exemplify the power of empathy and inclusion. Thank you for recognizing their efforts and supporting our commitment to empowering all abilities."

A number of users welcomed the initiative and commended the airline. One user wrote, “That is an excellent initiative by Indigo.”

"This is something that @LemonTreeHotels has been doing for over a decade now. Wonderful," a user added.

Another user remarked, "Thank you for sharing this, this is truly inclusive and inspiring beyond words."