Groww CEO Lalit Keshre has apologised for a glitch that prevented users from accessing the stock investment platform for over an hour on January 23 during market hours. Keshre acknowledged the magnitude of repercussions, noting that even a few minutes of downtime can adversely affect users.
“On Jan 23rd, many customers could not open the Groww app in the morning for around an hour… we are deeply sorry,” wrote the CEO of founder of the online stock broker on X.
Keshre said that technical issues happen from time to time. The largest such issue that Groww faced was back on April 6, 2023. “Each one of them still hurts and remains like a scar. However, this time, it hurt a lot more,” he said.
He also acknowledged that the company could have been more proactive in communicating the issue to its users. “we could have communicated promptly. As the largest broker in the country, we should be more proactive in communicating with our trusted customers. We sincerely apologise for not doing this as well as you expected us,” Keshre wrote, promising greater transparency in the future.
On Jan 23rd, many customers could not open the Groww app in the morning for around an hour. Technical issues happen in our industry, and we have also faced them in the past; the last major one was on April 6, 2023. And each one of them still hurts and remains like a scar.…— Lalit Keshre (@lkeshre) January 25, 2024
Keshre said that Groww has a large engineering team dedicated to problem solving.
“We understand that the stakes are higher now, with lakhs of serious traders on Groww, and even a few minutes of downtime can have an adverse impact on our customers. We continue investing heavily in building a robust system and have the largest engineering team dedicated to this. We are also building a new parallel system that can act as a fallback in such extreme circumstances,” he informed customers through his post on X.
He ended his post by thanking Groww’s loyal customer base and said the company emerges stronger from each setback.
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