In Bengaluru, a resident's recent experience as a delivery agent for the quick-delivery platform Blinkit has prompted significant changes within the company. Sneha, who signed up as a delivery partner to understand Blinkit's rapid delivery system, shared her observations and feedback in a detailed thread on X (formerly Twitter). Her input has resulted in several adjustments by the company.
Sneha's thread, which quickly gained traction, described her day delivering orders in the Indiranagar area. “Signed up to be a Blinkit delivery partner and delivered a few orders around Indiranagar today. And da*n it was amazing, earned some money, talked to a few riders. Got to know how the whole system works,” she wrote.
signed up to be a blinkit delivery partner and delivered few orders around indiranagar todayand damn it was amazing
earned some money, talked to few ridersgot to know how the whole system works
but blinkit product team ig it's high time for you revisit the app pic.twitter.com/wB8uJWoMF0
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— Sneha (@itspsneha) August 4, 2024
Her feedback, however, highlighted several areas of concern. Sneha noted discrepancies in the promotional messages Blinkit sends to its delivery agents, including claims of potential earnings up to ₹50,000 a month and a ₹2,000 bonus. “This whole message is too gimmicky. Please don't give hope or false information to the riders. After I delivered a few orders I just know how hard it is to earn ₹50,000 and yes, where is my bonus 2K. Didn't see how to get it or any term and conditions,” she stated. She also sought clarification on Blinkit's free medical insurance policy for its delivery agents.
this whole message is too gimmicky can you please don't give hope or false information to the ridersafter I delivered few orders I just know how hart it is to earn 50000 and yes where is my bonus 2K didn't see how to get it or any term and conditions pic.twitter.com/UZXwZdil0F
— Sneha (@itspsneha) August 4, 2024
Further, Sneha criticised the conditions at a local Blinkit store, pointing out the lack of proper seating and drinking water facilities. “The whole place is too messy to even stand. It would be great if you take care of the store as well,” she suggested. She also recommended that Blinkit introduce larger paper bags for delivering heavier orders to prevent the current bags from tearing.
there is no proper place for sitting for riders nor there is a filter for drinking waterthe whole place is too messy to even stand it would be great if you take care of the store as well pic.twitter.com/RXtc7gOdXU
— Sneha (@itspsneha) August 4, 2024
In response to Sneha’s feedback, Blinkit's Chief Technology Officer (CTO), Sajal Gupta, acknowledged the issues raised and outlined the changes implemented. “The seating area has been upgraded. We will make this the standard across stores,” Gupta confirmed. He also mentioned that Blinkit has addressed several other concerns raised by Sneha.
Hi Sneha,Thank you for your feedback! We’ve made the following improvements to our onboarding experience:
- Our illustrations on the app are now inclusive. We will keep working to make ground reality also the same
- Earnings figures in SMS notifications now refer to average…
— Sajal Gupta (@SajalGupta94) August 7, 2024
Sneha's post also caught Blinkit CEO Albinder Dhindsa's attention who wrote, "Thanks for the feedback Sneha! Good points here. We will pick these up, fix and report back soon."
Her post, since being shared online, has gone viral with over a million views and numerous appreciative comments from social media users.
"Some really great feedback! Blinkit is an amazing product. @Albinder, here are some great suggestions to make Blinkit even more better!" a user wrote.
Another user commented, "I love you for doing this, fr!"
"So cool. Like a journalist!" a third user remarked.
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