Customer Experience Mgmt For Mobile A Billion Dollar Market Opportunity In 2013

ABI Research report sizes the CEM opportunity in 2013 at $1.3 billion across the network and IT domains.

March 08, 2013 / 13:00 IST

Customer Experience Management or CEM is a buzzword these days in mobile. While CEM has been applied across verticals such as financial services, transportation, food and beverage, it’s only recently that CEM has been applied in mobile.

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first published: Mar 8, 2013 12:46 pm

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