The RBI reported a total of 1,039 complaints against the credit information companies.
RBL Bank had highest complaints per branch amongst private banks at 6.52. Among public sector banks, RBI received 1.61 complaints per branch against the SBI, which is highest amongst public sector banks.
Under the mechanism, all complaints that are partly or wholly rejected by CICs will be reviewed by the IO before the final decision of the CIC is conveyed to the complainant.