Customer Satisfaction

If a business is in the dark about how customers feel, it is unlikely that it will ever resolve any of their problems.

Celebrate Cultural Diversity at Courtyard by Marriott, Gurgaon

This Independence day, Courtyard by Marriott Gurgaon invites you to celebrate the spirit of freedom by experiencing exquisite deals on food and ...

Nokia appoints Sanjay Malik India head

Nokia announced the appointment of Sanjay Malik as the head of Indian market, effective August 1

‘Follow the Trojan Horse principle, get inside & work‘

One should give before you get and growth will happen if organization‘s focus is customer satisfaction. Once you have invested in the client‘s business and you provide excellent services on an ongoing business, clients would give you repeat and additional business.

Will turn corner in customer satisfaction in 2015: Skoda

Infamous for its poor after sales service and customer satisfaction record, Skoda India began to focus on customer satisfaction as part of a turnaround plan in 2014. A year down the line, the management says efforts have started to bear fruit.

Strategies centered around customers' needs: Mayank Pareek

Strategy includes launching two new models each year, setting up a dedicated team for customer satisfaction, driving deeper penetration into rural markets as well as driving sales through segmentation.

72% CIOs Say They Are Not Alerted On Issues With Web Services

Research has shown that even minor delays to website response times can have a sizable impact on customer satisfaction, page views, conversion rates and site abandonment.

Shopping online, a lot left to be desired

While ecommerce has made shopping convenient, the online shopping experience leaves a lot to be desired, especially when it comes to customer satisfaction...

Has global entrance in auto retail impacted the Indian mkt?

As part of the Automotive Dealership Excellence Awards, CNBC-TV18 puts together an enticing discussion on the impact of global entrance in Indian automotive retail.

Hero Honda changes name, becomes Hero MotoCorp

The country's largest two-wheeler maker Hero Honda Motors today said it has changed its name to Hero MotoCorp following the exit of its erstwhile Japanese promoter, Honda, from the company.