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    • Back office renaissance: Genpact, EXL, Firstsource surge as BPMs ride the AI wave, outpacing IT peers

      Integrated technology operations, once the stronghold of IT firms, are now being executed meaningfully by companies that began as BPMs or BPOs.

    • Hinduja Global Solutions' AI push has given a big boost to customer satisfaction, says Americas CEO

      Korla pointed out that this shift is not just about AI capability but also about human reluctance to completely cede control to machines.

    • How a real estate tycoon's bold risks and ex-PM's vision turned India into global IT services hub

      DLF's K P Singh, in a book co-authored with Aparna Jain, tells the story of General Electric's India foray that began the boom of India's large scale BPO industry

    • GPT-4o, Gemini may soon make certain BPO jobs redundant

      Some analysts worry that the adoption of these nascent technologies could result in up to half of the industry’s job roles becoming redundant.

    • BPO employees face maximum risk of getting replaced by AI pretty quickly: Nasscom chairman

      Nambiar, who is also the chairman and managing director of global technology major Cogniozant's India unit, said workers in the software services industry, the Indian tech industry's mainstay, do not have much to worry.

    • Pulsus Group secures highest seat allocations under Indian BPO Promotion Scheme

      This has led to the creation of 5,000 job opportunities in Visakhapatnam, of which 75 per cent are women employees, and a Rs 41 crore in viability gap funding from the Central government, the group said in a statement.

    • Race for Apollo Global’s BPO arm IGT Solutions: Who is in the shortlist?

    • PE major Apollo Global Management puts BPO firm IGT Solutions on the block, seeks $400-$500 million

    • Telecom Ministry liberalises guidelines for OSPs; no distinction between domestic and international players

    • Barings Private Equity Asia Lead Suitor For Acquiring Healthcare Arm Of Hinduja Global Solutions

    • Regulatory hurdles need to be sorted to make WFH long term, says WNS CEO

    • Govt extends easier 'work from home' connectivity norms for IT, BPO firms Jul 31

    • Sivakumar Jayachandran: Journey of a BPO employee to a star trader

    • IT, BFSI, BPO to see growth in hiring in next 6 months: Report

    • IT industry seeks clarity on tax provisions for BPO/KPO services, quashing of angel tax

    • Opinion | India consolidates its position in outsourcing business

    • Access Healthcare acquires Noida-based Pacific BPO

    • 'Workplace is changing drastically, thanks to new age tech'

    • Government should consider framing dedicated policy for BPO sector

    • Government to expand BPO promotion scheme, plans largest National Data Centre in Bhopal

    • Firstsource Q4 net profit rises to Rs 92.8 cr

    • Automation to cost 7 lakh low skilled IT jobs by 2022: Report

    • Overall hiring activity jumps 5% in March: Naukri.com

    • Automation will open new avenues for BPM sector: Hinduja Global

    • Essar plans to set up 2,000 seat BPO at Ranchi: Shashi Ruia

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