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  • Regulatory hurdles need to be sorted to make WFH long term, says WNS CEO Apr 30, 2020 10:40 AM IST

    Regulatory hurdles need to be sorted to make WFH long term, says WNS CEO

    Unlike IT services, shifting to WFH is lot more challenging for BPM firms that employ close to 11 lakh people.

  • Govt extends easier 'work from home' connectivity norms for IT, BPO firms Jul 31 Apr 29, 2020 11:09 AM IST

    Govt extends easier 'work from home' connectivity norms for IT, BPO firms Jul 31

    The government has extended the relaxed connectivity norms for 'work from home', applicable on IT and BPO companies, till July 31, amid the coronavirus pandemic.

  • Sivakumar Jayachandran: Journey of a BPO employee to a star trader Oct 05, 2019 12:12 PM IST

    Sivakumar Jayachandran: Journey of a BPO employee to a star trader

    Practice, they say makes you perfect. If you are in and out of a trade in a matter of minutes and making good money by doing it, your skills have to be razor sharp. Sivakumar Jayachandran, a scalper has practiced thousands of trade before he became a successful trader.

  • IT, BFSI, BPO to see growth in hiring in next 6 months: Report Jan 23, 2019 05:12 PM IST

    IT, BFSI, BPO to see growth in hiring in next 6 months: Report

    This hiring trend will mainly be driven by industries including IT, BFSI (banking, financial services, insurance) and BPO, according to 'Naukri Hiring Outlook 2019', a bi-annual survey.

  • IT industry seeks clarity on tax provisions for BPO/KPO services, quashing of angel tax Jan 15, 2019 03:58 PM IST

    IT industry seeks clarity on tax provisions for BPO/KPO services, quashing of angel tax

    Expressing concerns over rising instances of revenue authorities treating IT-enabled services, including BPOs and KPOs, as 'intermediary services', Nasscom Senior Director and Public Policy Head Ashish Aggarwal said there is an urgent need to address the outstanding issue.

  • Opinion | India consolidates its position in outsourcing business Nov 30, 2018 02:49 PM IST

    Opinion | India consolidates its position in outsourcing business

    In order to ensure that US immigration rules do not blunt the growth of this industry, it has already begun seeking new markets in Continental Europe, Japan, China and Africa.

  • Access Healthcare acquires Noida-based Pacific BPO Aug 31, 2018 09:59 PM IST

    Access Healthcare acquires Noida-based Pacific BPO

    The transaction will see Pacific BPO's 2,100 employees becoming a part of Access Healthcare, making the combined entity one of the largest healthcare outsourcing companies with over 11,000 employees, Access Healthcare said in a statement.

  • 'Workplace is changing drastically, thanks to new age tech' Aug 12, 2018 11:55 AM IST

    'Workplace is changing drastically, thanks to new age tech'

    While automation will eliminate some jobs, it will also create some jobs that will support the "automation economy".

  • Government should consider framing dedicated policy for BPO sector Aug 09, 2018 08:03 PM IST

    Government should consider framing dedicated policy for BPO sector

    he Parliamentary Standing Committee on Information Technology, in its report, also highlighted the need to lay more emphasis on skill and training in the country's BPO sector.

  • Government to expand BPO promotion scheme, plans largest National Data Centre in Bhopal Jun 18, 2018 06:00 PM IST

    Government to expand BPO promotion scheme, plans largest National Data Centre in Bhopal

    Nearly Rs 4 lakh crore has been disbursed as direct benefit transfer to poor people which has led to savings of Rs 90,000 crore by removing fictitious beneficiaries in the last four years.

  • Firstsource Q4 net profit rises to Rs 92.8 cr May 07, 2018 06:15 PM IST

    Firstsource Q4 net profit rises to Rs 92.8 cr

    Revenues from operations grew marginally to Rs 871.3 crore in the reported quarter from Rs 864.3 crore in the corresponding period of the last year.

  • Automation to cost 7 lakh low skilled IT jobs by 2022: Report Sep 07, 2017 03:12 PM IST

    Automation to cost 7 lakh low skilled IT jobs by 2022: Report

    However, it is not a bad news for everyone, as the report predicts that medium and high skilled jobs will see a rise during the said period. Due to a rise in adoption of automation and artificial intelligence, the number of low skilled workers in India's IT and BPO service sectors could fall from 2.4 million in 2016 to 1.7 million in 2022, it said.

  • Overall hiring activity jumps 5% in March: Naukri.com Apr 17, 2017 03:37 PM IST

    Overall hiring activity jumps 5% in March: Naukri.com

    The Naukri JobSpeak index for March 2017 stood at 2,073, up 5 percent from the year ago level, indicating an upsurge in the overall hiring scenario.

  • Automation will open new avenues for BPM sector: Hinduja Global Mar 01, 2017 03:02 PM IST

    Automation will open new avenues for BPM sector: Hinduja Global

    There are worries over what automation will do to jobs in the business process management (BPM) industry. But, Partha Desarkar, CEO of Hinduja Global Solutions believes a lot of it is hyped.

  • Essar plans to set up 2,000 seat BPO at Ranchi: Shashi Ruia Feb 16, 2017 02:32 PM IST

    Essar plans to set up 2,000 seat BPO at Ranchi: Shashi Ruia

    Essar's outsourcing business Aegis has set up BPO facility at Jamshedpur with 2,500 seating capacity.

  • Hinduja Global Q3 Net rises over 2-fold to Rs 47.21 cr Feb 09, 2017 11:42 AM IST

    Hinduja Global Q3 Net rises over 2-fold to Rs 47.21 cr

    Hinduja Global Solutions, the BPO arm of diversified Hinduja Group, today reported over two-fold increase in consolidated net profit to Rs 47.21 crore for the December quarter.

  • Top 5 BPM trends to watch out for in 2017 Jan 10, 2017 11:00 AM IST

    Top 5 BPM trends to watch out for in 2017

    BPO has been renamed to Business Process Management (BPM) – encompassing a larger piece of clients‘ activities and reinforcing the impact our industry has on businesses, says Partha DeSarkar, CEO, Hinduja Global Solutions.

  • Bangalore, Mumbai real estate on global fund managers' radar Nov 21, 2016 02:40 PM IST

    Bangalore, Mumbai real estate on global fund managers' radar

    "India is on the radar of fund managers for good growth potential. Large institutional investors believe in long-term growth potential," said John Fitzgerald, chief executive of the Urban Land Institute (ULI).

  • IT spending in banking, securities to reach $7.8bn in 2017 Oct 28, 2016 07:38 AM IST

    IT spending in banking, securities to reach $7.8bn in 2017

    This forecast provides total enterprise IT spending for internal spending and spending on data center, devices, software, IT services and telecom services, Information technology research and advisory company Gartner said.

  • Online recruitment activity sees 10% jump in Sept: Monster.com Oct 19, 2016 10:00 AM IST

    Online recruitment activity sees 10% jump in Sept: Monster.com

    The September Monster Employment Index (MEI) India registers 10 percent year-on-year growth. Logistics registered 32 percent jump, while hiring of customer service professionals registered 66 percent rise.

  • Govt's BPO promotion scheme gives a fillip to companies Oct 12, 2016 08:51 AM IST

    Govt's BPO promotion scheme gives a fillip to companies

    A tough global economy, tightening client budgets, and rising costs have pushed the Indian IT-enabled services like BPO's into a cost-control mode. CNBC-TV18 tells us how the government's BPO promotion scheme is redrawing the Indian BPO landscape, with tier-2 cities becoming major attractions.

  • Everstone to acquire US-based CRM firm C3 for $150 mn Oct 06, 2016 04:20 PM IST

    Everstone to acquire US-based CRM firm C3 for $150 mn

    The acquisition, the first by India and South Asia- focussed Everstone in the US, is being done through Everise Services, a Singapore-based company held by Everstone, along with Sunrise BPO as a co-investor, Everstone said in a statement.

  • IT Min approves 9,000 seats for call centres in small towns Oct 03, 2016 06:48 PM IST

    IT Min approves 9,000 seats for call centres in small towns

    IT Ministry today said it has given its in-principal approval for around 9,000 seats in business process outsourcing (BPO) units across several small cities of the country, including Varanasi, Siliguri and Patna.

  • Jharkhand signs 8 investment pacts worth Rs 5,000 crore Sep 22, 2016 09:58 AM IST

    Jharkhand signs 8 investment pacts worth Rs 5,000 crore

    Jharkhand is organising the Global Investors Summit 2017 on February 16-17 in Ranchi to promote the state as a favoured investment destination. It had held a road show here in connection with the summit.

  • Hiring activity sees 8% jump in August: TimesJobs Sep 20, 2016 03:42 PM IST

    Hiring activity sees 8% jump in August: TimesJobs

    According to RecruiteX, the recruitment index by TimesJobs.Com, after witnessing a numb phase for the last two months, hiring activity picked up pace with a 8 percent surge in August.

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