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    HomeArtificial IntelligenceBack office renaissance: Genpact, EXL, Firstsource surge as BPMs ride the AI wave, outpacing IT peers

    Back office renaissance: Genpact, EXL, Firstsource surge as BPMs ride the AI wave, outpacing IT peers

    Integrated technology operations, once the stronghold of IT firms, are now being executed meaningfully by companies that began as BPMs or BPOs.

    Reshab Shaw
    November 13, 2025 / 13:39 IST
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