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    HomeTechnologyHinduja Global Solutions' AI push has given a big boost to customer satisfaction, says Americas CEO

    Hinduja Global Solutions' AI push has given a big boost to customer satisfaction, says Americas CEO

    Korla pointed out that this shift is not just about AI capability but also about human reluctance to completely cede control to machines.

    Reshab Shaw
    February 28, 2025 / 11:35 IST
    Hinduja Global Solutions' AI push has given a big boost to customer satisfaction, says Americas CEO

    In contact centres, AI is being deployed for quality assurance and personalised coaching

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