IndiGo announces over Rs 500 crore payout for passengers ‘severely’ affected by disruptions

The airline stated it is in the process of "identifying flights where customers were severely impacted and stranded at airports on 3, 4, and 5 December"

IndiGo on Friday estimated a payout of over Rs 500 crore in total to customers whose flights were cancelled within 24 hours of departure and who were left severely stranded at certain airports across the country.

In a statement issued on X, the airline said its teams have been putting “thoughtful care into both refund processing and compensation disbursal”, adding that customers would be informed as these efforts continue.

"At this stage, our primary focus through December 2025 is ensuring that all refunds for affected customers are processed efficiently, expeditiously, and with the utmost urgency. Most of them have already been completed, and the remaining ones will reflect shortly," IndiGo said.

The airline further stated it is in the process of "identifying flights where customers were severely impacted and stranded at airports on 3, 4, and 5 December" and will "reach out to all such customers in January so that compensation can be extended smoothly."

"Our goal is to make this process as transparent, easy, and hassle-free as possible for you. We will be provided compensation which, in our current estimation, will be in excess of Rs 500 crores to customers whose flights were cancelled within 24 hours of departure time and/or to customers severely stranded at certain airports," it said.

Meanwhile, IndiGo has appointed Chief Aviation Advisors LLC, led by Captain John Illson, a veteran aviation expert, to find out the "root cause analysis of the recent operational disruption" which affected thousands of air passengers across the country, especially in major urban hubs for air travel.

According to a statement by the airline, the independent aviation expert will start the review at the earliest and submit a comprehensive report to the board.

“This decision follows the recommendation of the Crisis Management Group (CMG) constituted by the IndiGo Board. As part of its assessment, the CMG advised commissioning an independent expert review in the matter,” it said.