All about Navitaire outage that disrupted flight operations in India and Europe

Operations were hit at several airports, including Delhi’s Indira Gandhi International Airport

• Navitaire software outage disrupted flights at Indian airports
• Airlines switched to manual check-ins; Air India mostly unaffected
• NOTAM restricts flights around Delhi during AI Summit 2026

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Several airlines operating in India and parts of Europe suffered brief operational disruptions due to a software outage on Thursday. However, the problem was resolved within a couple of hours.

Operations were hit at several airports, including Delhi’s Indira Gandhi International Airport and Mumbai’s Chhatrapati Shivaji Maharaj International Airport, due to a technical glitch in Navitaire software, a system used by airlines worldwide for bookings and check-ins.

Airlines were reportedly forced to switch to manual check-ins and boarding to handle the passengers’ influx. Notably, Air India was largely unaffected by the outage as the airline operates on a different system.

What is Navitaire?

Navitaire is a technology provider system developed by Amadeus, a Madrid-headquartered joint venture by Air France, Iberia, Lufthansa, and SAS to help develop an independent global distribution system as a European alternative to the US-based Sabre system.

Most budget airlines use Navitaire’s cloud-based platform New Skies, a Passenger Service System. It handles reservations & ticketing, check-ins, baggage tracking, and boarding. The system also supports kiosks, mobile check-ins, and biometric eGates.

A Notice to Air Mission (NOTAM) is also in place in and around Delhi. It imposes temporary flight restrictions around Delhi due to the Artificial Intelligence Summit 2026 and applies to IGIA and all airports within a 300km radius of Delhi (within Delhi FIR), from 7:30am to 3pm.

According to the NOTAM, no flights will be permitted to take off or land at IGIA or subsidiary airfields within a 300km radius during specified time windows, except scheduled commercial services, summit-related VIP flights cleared in advance, and designated defence and emergency operations.

It states that scheduled flights will be allowed to overfly the restricted zone at or above 29,000 feet, subject to climb and descent conditions, adding that Safdarjung airport will remain closed, barring limited security helicopter movements and that flights outside the exempted categories will require prior security clearance from the Ministry of Home Affairs (MHA).

In December last year, a technical glitch caused by a "third-party system" disrupted check-ins at multiple airports and delayed flights of several airlines. Multiple airlines, including Air India, had issued advisories amid the disruption.