How to update your mobile number and email on all financial platforms in 2025

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Why should you update your details?

Phone number and email address are required to get OTPs, transaction reminders, and banking notifications. Expiration of information can lead to failed transactions, lost reminders, or even security breach. If your phone number or email address is deactivated or updated, you will be required to update the information on all the platforms to avoid issues such as blocked account, failed fund transfer, or policy failure to renew.

Steps to update your mobile number and email

Banks: All banks have option to update details online via their mobile banking app or internet banking. Login to your account, go to Profile or Personal Details, and choose updation. You will receive an OTP on your old or new number to be verified. If you are unable to update online, go to your branch with a valid proof of identity and request for update.

Credit cards: Credit card issuers provide the convenience of updating information through their mobile application or customer care website. They will carry out the same changes usually within 24 to 48 hours once you request the same and authenticate through an OTP.

Investment platforms: For demat accounts, share trading accounts, and mutual funds, you can change your contact details through KYC Registration Agencies like CVL KRA. You can change your mobile number and email address through your PAN for all your investments linked in one place. It is the quickest method of getting all your investments information on your new contact details.

Insurance companies

Insurers permit renewal through their website or mobile app. Login to your profile, renew your contact details, and confirm using an OTP. In some cases, you may need to upload a self-attested proof of ID for verification.

EPF, NPS, and other government portals

Both EPFO unified portal and NPS CRA website allows mobile and email updates via Aadhaar-based OTP authentication. Linking your Aadhaar to your account, makes it a quicker process and does not require physical authentication.

Tips for smooth updates

One needs to keep their Aadhaar, PAN, and ID proofs handy to prevent delays. You must use only official websites or apps to avoid fraud. Once updated, check if you receive the next SMS or email notification on the updated contact details.

FAQs

Q1. Can I change my phone number for all investments at once?

Yes. By providing your KYC information through a KRA portal, your new number is assigned to all demat accounts and mutual funds against your PAN.

Q2. How long will it take to implement changes?

Banks and insurance companies typically change the contact details in 24 to 72 hours. KRA investment updates may take 5 to 7 working days to update in all the concerned accounts.

Q3. Do I have to visit the branch myself?

You would have to go to the branch only if your bank or financial institution doesn't have online update available or if your previous number is dormant and OTP authentication isn't possible online.