HDFC Life says 'unknown source' shared customers' data with 'mala fide intent'

An unknown source shared certain data of customers with mala fide intent: HDFC Life

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26 Aug, 2025 12:21

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HDFC Life has on November 25 alerted about an incident of data theft, informed by an 'unknown source' who shared 'certain data fields' of its customers with a mala fide intent.

"We wish to inform that we have received communication from an unknown source, who has shared certain data fields of our customers with us, with mala fide intent," the insurer informed exchanges through a statement on November 25.

The insurer said that an assessment has been initiated and remedial action will be taken as needed. "We value the data privacy of our customers and as an immediate measure, we have initiated an information security assessment and data log analysis," HDFC Life said.

HDFC Life is engaged in the business of life insurance, and offers a range of individual and group insurance plans. The company has reached out to information security experts to conduct an assessment and for remedial action. "A detailed investigation is underway in consultation with information security experts to assess the root cause and take remedial action, as necessary," said HDFC Life.

The insurer is still examining the incident for any potential impact, and has assured customers of action.

"We continue to investigate this further to assess potential impact and are making this disclosure as a matter of good governance. We will take utmost care to handle concerns of our customers and take actions to safeguard their interest."

This September quarter, HDFC Pension crossed the AUM size of Rs 1 lakh crore, with a 43.6% market share in H1FY25.

For Q2FY25, HDFC Life's net profit jumped 15 percent on-year to Rs 433 crore, led by healthy premium collections. The net premium income for the July-September quarter rose 12.3 percent on-year to Rs 16,570 crore. For Q2FY25, it outperformed the sector with a growth rate of 28%, at a market share of 16.3%, higher by 60 bps.

The insurer has Rs 3.25 lakh crore worth of Assets Under Management as on September 30, higher by 23 percent in the first half of the current financial year. For the September quarter, the number of policies sold rose by 22%, with a 7% ticket size expansion.