ECONOMY-2
Need for more transparency in direct benefit transfers
Some of the DBT returns that banks have been instructed to eliminate still persist. Further, fieldwork indicates that beneficiaries often experience payment failures due to errors in their Aadhaar details and pending KYC forms.
BUSINESS
How banking infrastructure impacts citizens’ withdrawal of social protection benefits
The delivery infrastructure that supports social protection is in serious need of upheaval and is fraught with issues such as paucity of access points, operational issues causing transaction failure, and unethical activities like fraud.
ECONOMY
Backend botch-ups hamper Direct Benefit Transfer payments
More than half the payment failures may be due to incorrect Aadhaar details, or bank accounts that are wrongly flagged as inactive
BUSINESS
Application delays are a major bottleneck in enrolment for social protection schemes
Prospective beneficiaries of social schemes not only have to cope with delays in processing scheme applications, they often have no clue about the status of their cases or a grievance redressal mechanism.
