'No longer just IT services', Wipro to pitch AI pivot at India Impact Summit

Wipro chief technology officer Sandhya Arun. (file photo)

• Wipro shifts focus to AI-driven, actionable business outcomes
• Company emphasizes responsible AI and autonomous systems
• Wipro highlights need for new skills as AI handles routine tasks

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Wipro has moved beyond being a traditional IT services provider to emerge as “intelligence technology services provider", chief technology officer Sandhya Arun declared on February 17, getting ready to pitch the IT company’s new avatar to investors and clients at India AI Impact Summit in New Delhi.

The move will focus on delivering insights and actionable AI-driven outcomes for enterprises. Infosys, Cognizant, and HCLTech have all underscored a similar shift, telling investors that AI-led platforms and productivity gains are redefining their business models.

“We are no longer an information technology services provider. We are an intelligence technology services provider, in the sense of how we ensure that the solutions we bring to enterprises are not just about giving information to decision makers but providing insights and the ability to act on those insights in a responsible manner,” Arun told Moneycontrol.

She highlighted how recent initiatives around Wipro Intelligence and integrations with agent-native AI platforms are designed for clients to gain measurable business outcomes.

Arun also pointed to recent push around Wipro Intelligence platform and integrations with agent-native AI systems as central to helping clients move beyond pilot projects to scaled, measurable business outcomes.

“The focus is on embedding AI responsibly across enterprise processes, so that autonomous systems can drive productivity and reduce cycle times, while humans move up the value chain to focus on higher-value decision-making.”

From AI pilots to measurable business outcomes

According to Arun, Indian enterprises are deploying AI more systematically across processes to drive productivity gains, reduce cycle times, and improve accuracy.

The focus, she said, is on embedding AI responsibly so that it delivers measurable business outcomes, while enabling humans to move up the value chain and concentrate on higher-value work.

She added that leadership communication is important in this phase, particularly in helping employees understand how AI can augment human creativity and judgement rather than replace it.

Agent-native systems and autonomous delivery

Wipro’s positioning rests on platforms and agent-native systems that allow parts of IT and business processes to run autonomously.

Arun said the company is tracking outcomes rather than the number of AI agents deployed, arguing that autonomy should be applied wherever AI can operate reliably, with human oversight remaining critical.

“Anything that can be run autonomously today should be autonomous,” she said.

Talent, skills, responsible AI

Arun said Wipro continues to hire freshers aggressively, even as hiring criteria evolve to place greater emphasis on communication, judgement and the ability to explain complex technology simply.

These skills are becoming increasingly important as AI takes over routine work and employees are expected to solve higher-order problems, she said.

The remarks set the stage for the summit’s core sessions on February 19 and 20, where policymakers and industry leaders will discuss how India can translate rapid AI adoption into long-term economic growth and societal benefits.