HCL Technologies on Monday said it has signed a new IT infrastructure deal with French multinational firm Alstom. "Alstom engagement is HCL's one of the largest infrastructure services engagement across France and Benelux," HCL Technologies Corporate Vice President Ashish Gupta. Under the agreement, HCL will leverage its IT infrastructure capabilities to provide workplace engineering services, roll out PC as a Service (PCaaS) for 30,000 users worldwide and will enable local end-user support services across 360 locations in 62 countries.
Additionally, HCL will establish a multilingual global service desk offering support for Alstom in 11 languages including more than 50 per cent French speaking users. These services will be delivered by leveraging HCL's three global delivery centers located in Poland, Brazil and India. As part of this partnership, HCL will also set up the organisation's Services Integration and Management (SIAM) function from conception that will enable Alstom to achieve 'multi sourcing service integration'.
"Following the sale of Alstom Energy and central support functions to GE on November 2, it was our priority to ensure a smooth and continuous IT operations. In order to that, we needed IT Partner who can help define, develop and implement our IT transformation roadmap for the next 5 years. As such, HCL was the right partner for Alstom," Alstom CIO Christine Heckmann said.
HCL did not disclose financial details of the deal.
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