Woman shares video of rat scurrying in train's AC compartment. Railways response

Jasmita Pati shared videos showing the 'appalling cleanliness conditions' of the second AC coach. (Image: @JasmitaPati/X)

A woman named Jasmita Pati took to X to share her dissatisfactory experience while travelling in the second AC compartment of the Bhubaneshwar-Junagarh Express on March 17. Sharing a post on X (formerly Twitter), Pati expressed her shock and highlighted the “appalling” cleanliness conditions on the train. Her complaint also prompted a response from the Indian Railway.

Pati took to the microblogging site to share a video of a rat scurrying around in the compartment. In another clip, she showed the “appalling cleanliness conditions” and dust on the mirror in the compartment.

In the tweet addressed to RailwayMinister Ashwini Vaishnaw, she wrote, “Shocked by the sight of rats scurrying around and the appalling cleanliness conditions on this train ride. Something urgently needs to be done to address this issue.”

Shocked by the sight of rats scurrying around and the appalling cleanliness conditions on this train ride. Something urgently needs to be done to address this issue. @RailMinIndia@Central_Railway@RailwaySevapic.twitter.com/czRqpMGYUW

— Jasmita Pati (@JasmitaPati) March 19, 2024

Her tweet swiftly gained the attention of Railway Seva, the official account for support for rail passengers, who reacted in just three minutes of the complaint. “Please share your PNR number and mobile no. preferably via DM to enable us to take immediate action,” the department wrote.

Please share your PNR number and mobile no. preferably via DM to enable us to take immediate action. You may also raise your concern directly on https://t.co/JNjgaq1zyT or dial 139 for speedy redressal. https://t.co/utEzIqB89U — RailwaySeva (@RailwaySeva) March 19, 2024

“For necessary action escalated to the concerned official,” Railway Seva wrote further.

Meanwhile, in May last year, a man shared a photo of a protruding handle on a seat while travelling on the Uttaranchal Sampark Kranti Express. Mukhtar Ali, a software engineer, tweeted to Railway Seva complaining about the damage to his clothing and his body after sitting in seat no. 29 C2.