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HomeNewsTrendsUber CEO Dara Khosrowshahi says COVID-19 pandemic took away some of their most frequent customers: 'There is an audience....'

Uber CEO Dara Khosrowshahi says COVID-19 pandemic took away some of their most frequent customers: 'There is an audience....'

At Uber's earnings call on Wednesday, CEO Dara Khosrowshahi said that the pandemic phase had taken away some of the rider app's most frequent customers and hoped that with professionals returning to work.

May 10, 2024 / 13:25 IST
Dara Khosrowshahi admitted that while certain sections may not be pleased about returning to work, he and his team at Uber were not complaining and reiterated the point in another interview.

The coronavirus pandemic proved to be a stressful period for everyone worldwide with social distancing norms and heightened use of masks becoming a common feature and almost a part of day-to-day life.

At Uber's earnings call on Wednesday, CEO Dara Khosrowshahi said that the pandemic phase had taken away some of the rider app's most frequent customers and hoped that with professionals returning to work, the number of cab bookings would witness an increase in future.

"With the pandemic, I think a lot of people who were kind of commuting to work, etc., stopped commuting. We have lost some of our most frequent customers," Khosrowshahi said on the call.

He admitted that an audience, that would use their services frequently in the past, had stopped booking Ubers to reach their destination. "There is an audience who kind of stopped using us as frequently as they used to," he said.

Khosrowshahi admitted that while certain sections may not be pleased about returning to work, he and his team at Uber were not complaining and reiterated the point in another interview.

"Some folks may not like that, but we love it here at Uber, people getting back to work and getting back to the office," he said, on the call.

"One interesting trend we're seeing is that people are getting back to work," he told CNBC in an interview, earlier this week.

During his visit to Bengaluru in February, Khosrowshahi had revealed that he had delivered food for Uber Eats during the pandemic phase and admitted that delivering food to customers kept him sane in those dark days.

Moneycontrol News
first published: May 10, 2024 01:25 pm

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