Flipkart customer’s nightmare: Ordered Sony TV, received this instead

A Flipkart customer claims he received a Thomson TV in a Sony box (Image credit: @thetrueindian/Twitter)

A Flipkart customer has detailed his “nightmare” experience with the e-commerce platform in a post shared on X, claiming that he received a product different from the one he ordered. The customer, who goes only by the name Aryan on social media, said that he ordered a Sony TV from Flipkart on October 7. On October 10, he received a television set from Thomson instead.

More than two weeks and several complaints later, there is no resolution in sight for the harried Flipkart customer, who yesterday shared his ordeal on X.

In his post, the man said he ordered a Sony television set from Flipkart on October 7 and his order was delivered on October 10. However, when a Sony employee came to install the TV set on October 11 and opened the box, they were both shocked to find a Thomson TV inside. Moreover, the box did not have accessories like a remote control or TV stand.

I had purchased a Sony tv from @Flipkart on 7th oct, delivered on 10th oct and sony installation guy came on 11th oct, he unboxed the tv himself and we were shocked to see a Thomson tv Inside Sony box that too with no accessories like stand,remote etc 1/n pic.twitter.com/iICutwj1n0

— Aryan (@thetrueindian) October 25, 2023

The team promised him a resolution date of October 24. However, on October 20, they marked his complaint as “resolved” – before extending the resolution date to November 1, the man claimed.

He said that he had been waiting for the Flipkart Big Billion Days sale to order a television set so he could watch the ICC World Cup, but Flipkart’s mismanagement and service has put him in “unbearable” stress.

I have been waiting for bbd for buying a tv so i can watch world cup in good big screen but this service from fk has pushed me into stress which is really unbearable. Plz help

— Aryan (@thetrueindian) October 25, 2023

When asked why he had not opened the box at the time of delivery, the man explained that Flipkart only provides open box for items delivered via Ekart. His television set was delivered by Delhivery, which does not provide an option to check products at the time of delivery.

Flipkart responded to the man’s viral post saying, “Our deepest apologies for your experience with the return request. We want to sort this out for you. Please drop us a DM with your order details so that they remain confidential here.”