Gartner Slams RIM Over BlackBerry Outage

Terming the outage "highly inconvenient", Vishal Tripathi, Principal Research Analyst at Gartner says it's more frustrating for enterprise users as it hampers productivity.

October 13, 2011 / 15:20 IST

Responding to the recent three-day outage of Blackberry services, respected IT advisory firm Gartner has come down strongly on RIM. Terming the outage “highly inconvenient,” Vishal Tripathi, Principal Research Analyst at Gartner said, “It's much more frustrating for enterprise users as it hampers productivity. This (outage) will further impact BlackBerry’s image in India. They should reach their customers more actively either through various communication modes or social media to allay consumer fears.”

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first published: Oct 13, 2011 02:27 pm

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