Aspect Software, a provider of fully-integrated customer interaction management, workforce optimisation, and back-office solutions, today announced it has entered into a definitive agreement to acquire Voxeo Corporation, a provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a platform provider for Communications Enabled Business Processes. Once complete, the acquisition is expected to significantly enhance Aspect's ability to support cloud, hybrid and premise-based deployments while adding a market-leading IVR and multi-channel self-service capability to the company's solution portfolio.
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