HomeNewsSuumit shah

Suumit Shah

Jump to

Dukaan's new service fee, AI chatbot spark backlash on X, founder has a sarcastic response

This marks the latest controversy for Dukaan, a company that previously garnered attention when it laid off 90% of its support staff due to the introduction of an AI chatbot for customer support.
Dukaan CEO on backlash over layoffs post: 'Great at handling jokers'

Dukaan CEO Suumit Shah has been severely criticised for 'stunning lack of empathy' after he brushed away queries on the support being offered to the laid off employees.
Dukaan CEO cops backlash for post announcing layoffs: ‘Stunning lack of empathy’

Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

Advisory Alert: It has come to our attention that certain individuals are representing themselves as affiliates of Moneycontrol and soliciting funds on the false promise of assured returns on their investments. We wish to reiterate that Moneycontrol does not solicit funds from investors and neither does it promise any assured returns. In case you are approached by anyone making such claims, please write to us at grievanceofficer@nw18.com or call on 02268882347

Suumit Shah

Dukaan's new service fee, AI chatbot spark backlash on X, founder has a sarcastic response

Dukaan CEO on backlash over layoffs post: 'Great at handling jokers'

Dukaan CEO cops backlash for post announcing layoffs: ‘Stunning lack of empathy’