Customer

Karnataka IT-BT minister Priyank Kharge said they will introduce Platform-based Gig Workers Bill after stakeholder discussions to ensure broad benefits 

Bus mobility platform IntrCity clocks Rs 290 crore of revenue in FY23, plans to enter Kerala, MP and Maharashtra

The growth comes on the back of the company’s penetration into newer states post pandemic and presently operates in about 12 states

Customer Service | For most Indian companies, ‘Customer is King’ only till a sale is complete

An overwhelming majority of Indians say they are dissatisfied with their experiences as customers 

Storyboard18 | Personalisation - Myths And Facts

Experts talk about personalization of advertising and how effective it is in today's day and time.

8 questions SMEs must answer to help sales teams ace their game

Clients need to know they are being understood—their needs, expectations as well as concerns. The sales team has to keep these in mind if wants more customers

Editor's Take | Is IndiGo the 'worst performing' airline?

Uttaresh Venkateshwaran is in conversation with Prince Thomas, Corporate Bureau Chief, Moneycontrol, to dissect the ranking methodology adopted by the two government bodies and find out what lies behind the discrepancy in their evaluation of commercial airlines.

Ola launches offline cab booking facility

The feature will enable customers to book a cab even without internet. The customer has to send his location details to Ola via SMS following which the taxi aggregator will share driver details with the customer.

OnePlus Teams Up With Servify to Launch the 'OnePlus Care'

Anyone buying a new OnePlus 3 device in India from Amazon.in can register for this plan within 30 days of purchase by downloading the OnePlus Care app and registering the purchase details on the app.

BSNL adds 22 lakh new connections a month in March quarter

The state-owned BSNL today said it has added an average 22 lakh new connections every month in January-March of 2015-16 on the back of rationalisation in tariff rates.

'Volume growth to balance pressure on NIMs due to payment banks'

Speaking to CNBC-TV18, Ajay Srinivasan CEO of Aditya Birla Financial Services says that payment banks will benefit from tie-ups with telecom companies as it will give them access to established customer base and infrastructure facilities.

Now, a new regulator to address quality complaints

The government today introduced the Bureau of Indian Standards Bill that seeks to establish a new quality regulator in India, which will not only mandate norms for all goods, but also services.

Watch Aspect Software revolutionising client relationships

Listening of thoughts, sharing of views and reciprocating as the conversation progresses is the challenge today most enterprises are facing globally. Here is how Aspect Software is playing a significant role in enabling to deliver an experience which matches customer‘s expectations.

It's time e-commerce sites allow you to bargain!

Considering how much Indians love to haggle, a site that allows consumers to bargain could be the next big thing

What you need to know while raising funds for your start-up

Funding is always a complex issue to navigate for any start-up. Here's some advice that will help you decide when you should raise money, and how much

90% Cos Putting Their Futures At Risk By Not Adapting To Customers

The increasingly choosy and powerful consumer, with an often vociferous voice can make or break reputations in minutes, says Ovum.

IBM Customer Experience Lab Unveils Social, Mobile And Big Data Innovations

Lab introduces first-of-a-kind solutions, bringing together IBM Research and business consultants to drive customer-centric transformations.

5 ways to build customer relationships even during slowdown

There's no underestimating customer relationships, especially in an e-commerce business. Here's how you can use the current slowdown to drum up business over the long term

Priority is protecting customers' personal data: Apple

The California-based company said that the conversations which take place over iMessage and FaceTime are protected by end-to-end encryption so no one but the sender and receiver can see or read them.

Young Turks: IT to lead India out of gloomy growth

The second season of the India Internet Day positioned as the Mecca of internet action in India brought together internet evangelist from across the globe.

China's 2020 consumer is in a town you've never heard of

Wearing a floral brocade cardigan and toting a Huawei smartphone, Guo Qian, 22, gushes over her latest purchases on Taobao, China's largest e-commerce platform. As an administrative worker, Guo makes only 3,000 yuan a month and spends most of it.

New KYC norm may deter gold buyers: PC Jewellers

Sanjeev Bhatia, CFO, PC Jeweller, says that currently the retail jewellery companies is adhering to the norm of taking a PAN card copy from customers who are buying gold above Rs 5 lakhs.

Is it enough to have a customer-care number

Or do you need to go one step ahead and create a mechanism to keep your customers smiling?

LIC HF plans to offer 'affordable credit' to customers

Property loans could soon get cheaper at LIC Housing Finance. The company is looking at a number of measures in order to offer 'affordable credit' to customers, report Appaji Reddem and Sandeep Srikanth of CNBC-TV18.

Data analytics redefining business for MakeMyTrip

Manish Karla, marketing head, MakeMyTrip,com talks about the importance of data analytics in e-commerce space and how does data analysis translate customer information into business suited for company and cater to the tailor made requirement of the customer.

Facebook in talks to buy Whatsapp: Report

Social networking Facebook Inc is in talks to acquire popular messaging app Whatsapp, a move that will beef-up its mobile services business, says a media report.