In today’s volatile, uncertain, complex, and ambiguous (VUCA) business world, which is increasingly becoming intensely competitive, and where the survival of the business has no legacy to guide or support to seek from, being inward-looking or having only ‘yes-sir’ voices within the business is a big blind spot.
Family businesses in particular (including even large conglomerates in India) have traditionally treated such consenting voices as loyal and dependable, and have rewarded them more than the independent competent voices. It worked well historically in a less dynamic and competitive world, where the insights within the family and its relationships with authority were the key engines for growth, profits, and risk mitigation.
Dissent is a word that means disagreeing. Does voicing a difference of opinion make an employee disloyal?