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Voice AI firm Uniphore raises $140 million led by Sorenson Capital

Rob Rueckert, Managing Partner at Sorenson Capital Partners, will join Uniphore's board of directors.

March 31, 2021 / 05:34 PM IST

Voice AI startup Uniphone has raised $140 million in Series D round of funding which was led by US-based growth focussed investment fund Sorenson Capital Partners. New investors from Europe and the Middle East such as Serena Capital and Sanabil Investments besides strategic investor, Cisco Investments also participated in the round.

The company will use the fund to extend Uniphore’s technology and market leadership in artificial intelligence, automation and machine learning across the enterprise, among other things.

“Given the rapid digital transformation happening across the enterprise, the need for automated and intelligent solutions to help drive new business models has never been greater. We saw this years ago and have been delivering innovation to areas such as contact centers, to enable better customer experiences,” said Umesh Sachdev, CEO and co-founder of Uniphore.

Sachdev said with the recent acquisitions of RPA and video AI technology, the company can deliver a conversational service automation platform for the modern enterprise, combining conversational AI and Robotic Process Automation (RPA) across voice and video-based engagements