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Tele-consulting platforms, e-pharmacies hit by tepid demand as pandemic boost wears off 

During the pandemic, e-pharmacies and online consultation platforms turned out to be lucrative businesses within health tech, which also includes at-home diagnostics, fitness and nutrition platforms, disease management and employee wellness services. 

July 28, 2022 / 06:13 AM IST

Devlina Rishav Bose, 26, was living with her parents in Kolkata when COVID-19 struck India in 2020. In the initial days of the pandemic, Bose would visit local pharmacies to buy regular medicines for her family.

As the city locked down, she and her family isolated themselves in their home to stay safe.

“As the peak approached, I would call a nearby pharmacy and ask them to deliver medicines. But because of increasing demand, they hardly had the products I asked for or the staff to get them delivered to me,” she recalls.

Bose and her parents then turned to online solutions, ordering medicines from e-pharmacies and, unable to meet their trusted family physician, consulting doctors on the internet.