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Starbucks opens first drive-thru store in India

The outlet is situated on the Ambala-Chandigarh Expressway
July 10, 2020 / 14:36 IST

Coffee chain Starbucks has opened its first 'drive-thru' store in India on the Ambala-Chandigarh Expressway, the company announced.

“The opening of our first drive-thru store showcases our commitment to evolving our brand and business in India and providing new and meaningful experiences to our customers," Navin Gurnaney, CEO, Tata Starbucks, told Mint.

Gurnaney told the paper that the pandemic would 'set a new normal' and customers would take time to recover and return to usual routines, thus driving innovation.

The drive-thru outlets are popular in the United States as it allows customers to pick up orders from their vehicle. Most drive-thru stores offer the full menu and have seat-in facilities, Wi-Fi and merchandise counters as well. It has been introduced to India via the “Why wait for your brew, when you can drive-thru?" digital campaign.

Since restrictions were relaxed across the country amid the COVID-19 pandemic, Starbucks resumed operations with 50 percent seating capacity and social distancing at select outlets in Delhi, Surat, Ahmedabad, Vadodara, Hyderabad, Bangalore and Kolkata. It restarted home delivery and take out services across stores in India.

COVID-19 Vaccine

Frequently Asked Questions

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How does a vaccine work?

A vaccine works by mimicking a natural infection. A vaccine not only induces immune response to protect people from any future COVID-19 infection, but also helps quickly build herd immunity to put an end to the pandemic. Herd immunity occurs when a sufficient percentage of a population becomes immune to a disease, making the spread of disease from person to person unlikely. The good news is that SARS-CoV-2 virus has been fairly stable, which increases the viability of a vaccine.

How many types of vaccines are there?

There are broadly four types of vaccine — one, a vaccine based on the whole virus (this could be either inactivated, or an attenuated [weakened] virus vaccine); two, a non-replicating viral vector vaccine that uses a benign virus as vector that carries the antigen of SARS-CoV; three, nucleic-acid vaccines that have genetic material like DNA and RNA of antigens like spike protein given to a person, helping human cells decode genetic material and produce the vaccine; and four, protein subunit vaccine wherein the recombinant proteins of SARS-COV-2 along with an adjuvant (booster) is given as a vaccine.

What does it take to develop a vaccine of this kind?

Vaccine development is a long, complex process. Unlike drugs that are given to people with a diseased, vaccines are given to healthy people and also vulnerable sections such as children, pregnant women and the elderly. So rigorous tests are compulsory. History says that the fastest time it took to develop a vaccine is five years, but it usually takes double or sometimes triple that time.

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The store will add to Tata Starbucks’ 187 brand outlets across the country. Starbucks entered a 50:50 joint venture with Tata Consumer Products (then Tata Global Beverages) in 2012.

Follow our full COVID-19 coverage here

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