SBI digital banking services down, customers take to social media

Customers with SBI took to social media about the errors on digital banking

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Some customers of State Bank of India (SBI) on April 3 took to social media to complain about online service disruptions at the country's largest lender.

Balaji Subburam, a SBI customer from Theni Allinagaram said that the website of SBI is not working since morning.

"Online portal of SBI not working since morning." Subburam tweeted.

K Siva Nagaraju, another SBI customer from Vijaywada shared his complaint on Twitter.

"Unable to make payment through UPI from SBI account since morning," Nagaraju said.

Unable to make payment through UPI from SBI account since morning. @TheOfficialSBI

— K.Siva Nagaraju@TDP CADRE. (@KSivaNagaraju16) April 3, 2023

Other than complaints on social media, customers also reported the same on Downdetector, a outage tracking website. According to the data available on Downdetector, customers started complaining about the online banking issues of SBI and SBI UPI outage from 9 AM.

The number of complaints on Downdetector peaked to 1804 at 10:59 AM.

Majority of the complaints about SBI UPI outage, of about 65 percent, were of online banking and were from Mumbai, Hyderabad, Jaipur, Kolkata and Delhi, data on Downdetector showed.

SBI, in a statement, clarified that the technical issue has been resolved and services are restored.

"We regret to inform you that due to a 'technical glitch', some of our digital services were impacted for a few hours on April 03, 2023. However, the issue stands resolved, and the digital services are live and restored. We apologize for the inconvenience to our valued customers. The bank is always working toward implementing measures to prevent such occurrences. We thank you for your patience and continued trust in SBI," the lender said in a statement.

Recently, other than SBI, banks such as HDFC bank have also faced technical issues with its online offerings.

The largest private sector bank faced technical issues on February 28 and on March 9.