WhatsApp to get customer support feature, here's how it will work

WhatsApp

WhatsApp Web, the desktop client of the instant messaging app from Meta, is reportedly developing a new feature that will let users contact dedicated human support to fix issues. The new option, dubbed ‘Chat with us', is reported to be available in the Help section of the desktop web version of WhatsApp and could be released via future updates.

WhatsApp’s ‘Chat with Us’ feature for quick support: All the details

According to a new report by WhatsApp feature tracker, WABetaInfo, the upcoming option, named ‘Chat with Us,’ will allow users to connect with the support team more efficiently. As the name suggests, it will let users quickly contact WhatsApp support, and users while interacting via this option, will receive a notification whenever WhatsApp support can solve their queries.

WABetaInfo also notes that the following responses could be AI-generated, but users can request a human interaction if needed. This will escalate their query to a human agent in case the selected issue requires human assistance. It will also help WhatsApp users get support directly from the web client in a faster and more organized manner.

According to a screenshot shared by WAbetaInfo, WhatsApp web beta testers will be able to access the new ‘Chat with us' option on WhatsApp web client version 2.3000.1019086198, and it will be visible in the Help section, replacing the existing Contact Us option. It will be available in a future stable update of the web client interface of WhatsApp.