TCS bags AI-led IT transformation deal from Finland’s UPM

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Country’s largest software exporter Tata Consultancy Services (TCS) on February 13 announced that it has signed an agreement to drive end-to-end IT transformation for Finland-headquartered recyclable product company UPM. The transformation project will help UPM adopt an AI-first operating model and enhance user experience.

As part of the agreement, TCS will provide digital services including service desk, workspace services, onsite support services, business and platform application services, network and connectivity services, hybrid cloud services and Service Integration and Management (SIAM). The programme also involves enhancing the digital experience of UPM's 15,800 employees by using AI to support better human-machine collaboration.

Turkka Keskinen, Chief Information Officer at UPM, said, “At UPM, we are striving to build a human centric yet business-oriented IT infrastructure. Through this partnership, we are seeking to provide effortless information technology that is cost-effective and scalable, utilizes the most recent AI and automation solutions and offers value-based delivery, and end-to-end accountability.”

Subhadipta Samantray, Country Head, TCS in Finland, added, “At TCS, we are thrilled to forge strategic endeavor with UPM, a sustainability forerunner and help the company to accelerate growth and innovation by utilizing our unique expertise and industry-leading product and platform offerings.”

Headquartered in Finland, UPM is specialized in producing recyclable products that are made of responsibly sourced, renewable raw materials. It operates production facilities in 11 countries and has a turnover of EUR 10.3 billion.

The partnership will also enable UPM to move away from traditional methods of measuring the outcome of digital transformation into a more experience-based method that adapts to its unique and changing needs, the company said.