Davos 2025: We are very focused on India, says Zoom’s COO Aparna Bawa

Aparna Bawa, COO, Zoom

Communication platform Zoom is focused on India, with its core product of meetings being adopted very well in the country.

"We are very focused on India. Obviously, our core product of meetings has been adopted very well within India," said Aparna Bawa, Chief Operating Officer of Zoom, told Moneycontrol at the World Economic Forum in Davos on January 20.

Overall, 3,000 leaders from over 130 countries are expected at the 55th Annual Meeting of the WEF under the theme - Collaboration for the Intelligent Age.

She pointed to the strong adoption of Zoom's core meetings product in India, apart from the growth of Zoom phone.

Bawa also said that the response to Zoom phone has been “extremely promising” and is growing quite well in India.

“As we continue to market and expand our product base, we will be bringing those to market in India as soon as possible,” Bawa added.

Meanwhile, the company believes India is one of the best jumping-off points in Asia for any tech business. "India is one of the best jumping-off points for Asia for any tech business," said Aparna Bawa added further.

Zoom operates development centres in Bangalore and Chennai. Additionally, the company has a go-to-market team in Mumbai, and data centres in Hyderabad and Mumbai.

“The power of the people is super strong. You have a great ability for development. You also have a great customer base to tap into,” Bawa added.

The company is also embedding artificial intelligence (AI) capability into its platforms and services.

“AI in the age of collaboration, in the age of the intelligence era… is squarely in our wheelhouse. We have a vast platform with multiple services and underneath all of them, we are embedding our AI capability,” Bawa said.

Also, read: Embedding AI capability into our platforms and services, says Zoom