Sweden-based Indian techie blames IndiGo, Air India for Rs 50,000 loss after missed flight

Mohammad Alzafar Zia added that he had obtained a flight delay certificate and intended to raise the matter in consumer court if needed.

A Sweden-based tech professional of Indian origin took to LinkedIn to express his frustration after a delayed IndiGo flight allegedly caused him to miss an international Air India connection, leading to a reported financial loss of Rs 50,000. The incident has sparked widespread discussion online, particularly around the challenges passengers face when domestic delays disrupt international travel plans.

Mohammad Alzafar Zia, who was travelling from Ranchi to Copenhagen via Delhi, claimed that his IndiGo domestic flight (6E 5062) was delayed by nearly two hours, resulting in a missed connection with an Air India flight from Delhi to the Danish capital. According to screenshots shared by Zia, his IndiGo flight was scheduled to depart Ranchi at 9:30 am and arrive in Delhi at 11:20 am. His onward Air India flight to Copenhagen was due to depart at 2:10 pm, leaving what he believed to be a sufficient layover window of nearly three hours.

However, the nearly two-hour delay of the Ranchi–Delhi leg proved critical.

“I am very disappointed with Indigo services,” Zia wrote in his LinkedIn post, which has since gone viral. “I took flight from Ranchi to Delhi and I had connected international flight from Delhi to Copenhagen but because of Indigo flight delayed by 1 hour 50 minutes, I missed my connecting international flight which caused me 50000 INR for rebooking + hotel stay + one day loss of pay.”

Zia said he tried multiple times to reach out to both IndiGo and Air Indiafor assistance but was offered no resolution. He alleged that he received no meaningful support at Delhi airport either. “Indigo site manager was very rude and was not taking any responsibility,” he claimed, adding that he was handed an email ID to raise his grievance formally.

“The response I got was just a copy-paste excuse which didn’t address my concern,” Zia wrote. “If a passenger is delayed for 5 minutes you close the door and fly, but if the flight is delayed for 1 hour 50 minutes you don’t even give compensation. At least play some fair game.”

He added that he had obtained a flight delay certificate and intended to raise the matter in consumer court if needed. “At last I am in loss... my only point was to get compensation. If I lost my money because you delayed, you should understand my loss and would have compensated for my next flight booking,” he stated, calling the ordeal “painful.”

Responding to the allegations in a comment on the post, IndiGo issued a statement expressing regret for the inconvenience but attributed the delay to external factors.

“Sir, we appreciate you taking the time to speak with us. We regret the inconvenience you faced during your journey and understand how concerning travel disruptions can be. We’d like to inform you that the delay of the flight was due to air traffic congestion, a situation unfortunately beyond our control. We sincerely appreciate your understanding and assure you of our continued commitment to providing a comfortable and hassle-free travel experience for all our customers. We look forward to serving you again soon,” the airline said.

At the time of writing, Air India had not issued any public response to the incident.