Customer Experience A Priority For IT Spending In 2013: Ovum

Improving the customer experience and reducing dependence on brokers, while remaining compliant, requires further investment in IT, says Ovum.

April 02, 2013 / 12:20 IST

Weak market growth and a raft of impending regulation means the buy side will increase IT budgets in 2013, says Ovum. Improving the customer experience and reducing dependence on brokers, while remaining compliant, requires further investment in IT, according to the global industry analyst firm. Similarly, the sell side will increase IT spend with a particular focus on more complex multi-asset strategies to deliver improved returns for an increasingly demanding buy side.

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first published: Apr 2, 2013 11:58 am

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