Grievance Redressal

Insurers and intermediaries are likely in discussions with IRDAI on issues such as staffing, infrastructure expansion, and disposal timelines under the proposed changes

IRDAI examining feedback on proposal to appoint internal ombudsmen in insurance firms: Ajay Seth

Seth also flagged persistent gaps in health insurance claim settlements, calling for greater transparency and fairness from insurers

Sebi includes grievance redressal, compliance scores to brokers' QSB qualification

This is one of the measures the regulator has taken to increase investors' confidence in the securities market

Finance Minister asks taxmen to focus on faster processing of ITRs, grievance redressal

Addressing tax officers, the minister said that collections from direct taxes exceed indirect tax and that has brought in equity in mop up.

Public grievances to now be resolved within a maximum of 45 days Instead of 60: Government orders

Grievances under the COVID-19 category continue to be treated as high priority and are resolved within 3 days.

Govt not to seek disclosure of flash sales from etailers; to act on consumer complaints

Discount sales that benefit maximum to consumers will continue, but not fraudulent flash sales on the e-commerce platforms, the government said, adding that the etailers need not be "anxious" about the draft rules.

Twitter seeks more time from govt to comply with new IT rules

.The response from Twitter comes after the government, last week, issued a strongly-worded final notice to the company regarding its non-compliance with the new rules.

RBI unveils stricter norms for banks to bolster grievance redress mechanism

The new framework mandates banks to have enhanced disclosures on complaints. Also, it talks about recovery of the cost of redress of maintainable complaints from the banks against whom the number of complaints received in the Offices of Banking Ombudsman (OBOs) are in excess of their peer group averages.

Got a complaint against bank or NBFC? Let RBI know

RBI said that CMS can generate various reports for monitoring and managing complaints pertaining to each entity and such data will be used by central bank for regulatory and supervisory interventions.