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  • Bengaluru: Police bust China-Pakistan linked call centre, arrest 16 in cyber fraud

    Bengaluru police raided Cybits Solution in HSR Layout, arresting 16 for running a ‘digital arrest’ scam linked to an international syndicate. Victims were coerced into transferring funds under threat of fake charges.

  • Govt setting up 100-seater call centre to gather feedback on resolution of public grievances

    The idea is to “get the citizens’ perspective on resolution of their grievances, performance of grievance officers and cause pain points that led to grievances,” says a document on the said proposal, which has been reviewed by News18.com.

  • Pensioners lodged 5,000 complaints using toll free call centre: Govt

    The e-booklet was launched by the Minister of State for Personnel, Public Grievances & Pensions through video conferencing.

  • US call centre scam: Two Indian-Americans plead guilty

    Bhavesh Patel, 47, from Arizona and Asmitaben Patel, 34, from Illinois pleaded guilty to conspiracy to commit fraud and money laundering offenses, the Department of Justice said.

  • Clinton campaign slams Trump for mocking Indian

    "Donald Trump mocking Indian workers is just typical of his disrespect that he has shown to groups across the spectrum," said John Podesta, chairman of the Clinton Campaign.

  • Privately held Genesys in talks with potential buyers: WSJ

    The Daly City, Calif., company is in initial talks with private equity firms and technology companies for a deal that could value it at more than USD 3.5 billion including debt Wall Street Journal reported.

  • NIXXIS, Teleopti Partner For Workforce Mgmt Solutions

    Integration to take place between the Nixxis Contact Suite and Teleopti CCC workforce management solution.

  • Cold Call Support Scam Rolls On, Warns ESET

    These calls sound like extending their services to resolve the problems on ones system and end up fracturing the system.

  • Infosys Launches 'SpeedSolve' For Call Centres

    The enhanced communication platform would help resolve queries faster and more accurately by minimising call transfers.

  • Tech Mahindra to buy Hutch's India call centre business

    Software services provider Tech Mahindra plans to buy Hutchison Whampoa's call centre business in the country, according to two sources with direct knowledge, in a deal that one of the sources said was worth between USD 100 million and USD 120 million.

  • Exotel: Your business phone line gets smarter

    When 28-year old Shivakumar Ganesan started his first company, 'Roopit', he looked desperately for a solution that would allow him to receive multiple calls and SMSs on one single telephone number at any given time.

  • Aayakar Sampark Kendra Inaugurated

    The income tax department achieved another milestone in tax payers‘ services when Pranab Mukherjee, Finance Minister inaugurated and dedicated the “Aayakar Aampark Kendra".

  • More than talk: Philippines eyes broader outsourcing role

    The Philippines is the world's call-centre capital, but will need more graduates and better trained professionals if it's to be a major force in the broader outsourcing market, where growth is in providing research and analytics for the legal, healthcare and financial industries.

  • UK company reverts outsourced work from costly India

    A British company is bringing back its outsourced work to the UK after it realised that outsourcing it to India is no longer cheaper than doing the same work here.

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