Government services on WhatsApp:The Delhi government is working on a plan to let people apply for key documents like birth and caste certificates directly through WhatsApp, making the process quick and completely online. 50 services to be added:Around 50 government services from different departments will be included in the first phase, so citizens won’t need to visit offices or use separate websites anymore. AI-powered chatbot help:The new system will use an AI-based chatbot that talks to users in Hindi or English. It will help people upload documents, make payments, and track their applications — all within the chat. Better monitoring and faster delivery:Officials say the platform will have a real-time dashboard to track applications across departments, helping reduce delays and improve accountability. Next step in digital governance:The Delhi IT Department is leading the project and plans to bring in a tech partner to build the platform. Once it’s ready, more services will be added, turning WhatsApp into a one-stop solution for everyday government tasks.
