Tech powers Bengaluru airport's cargo terminal, boosts security, cuts paperwork

Domestic cargo terminal at Bengaluru airport

From using artificial intelligence to check pilferage to digitalising cargo movement, the Bengaluru airport is leveraging technology at its recently opened domestic cargo terminal for smooth, efficient and almost paperless operations.

“The cargo ecosystem at Bengaluru airport is nearly paperless, supported by an air cargo community system that provides real-time tracking,” said Satyaki Raghunath, COO of Bangalore International Airport Ltd. “Customers want to track their goods easily, and our system enables that.”

Also read: Bengaluru airport achieves record 40 million passenger traffic in 2024, ranked in ‘large airport’ category

Raghunath was speaking to Moneycontrol after his recent visit to the cargo terminal, which is spread over seven acres and has a peak handling capacity of 360,000 metric tonnes, expandable to 400,000 metric tonnes.

Anil Kumar, Chief Executive Officer at Menzies Aviation (Bengaluru Cargo), told Moneycontrol: “Since everything can be accessed on mobile devices, we minimise unnecessary printing. Technology is a tool to enhance efficiency and value for customers.”

Also read: At 37.20 million, Bengaluru airport passenger traffic rises by 35.3% in 2023

To improve cargo handling, the terminal has implemented a warehouse management system integrated with airline systems. “Handheld devices allow real-time shipment verification, checking for completeness, damage, or discrepancies,” Kumar said.

Self-service kiosks enable agents to check shipment status using airway bill numbers, with upcoming QR code integration for electronic delivery confirmation.

The terminal is equipped with 170 AI-enabled high-definition CCTV cameras, with 93 currently active. “The cameras monitor unidentified parcels and other security aspects which ensures transparency,” Kumar said.

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With 42 truck docks, over 400 cargo bins, X-ray-aligned conveyors, 30 Unit Load Device stations and 40 handheld terminals, the facility ensures seamless movement and faster turnaround.

“Advanced technology, including real-time tracking, data analytics, and barcode-integrated systems, enhances efficiency, reduces human touchpoints, and streamlines operations for a smoother cargo handling experience,” Kumar said.

Also read: Bengaluru Metro wants to do a Delhi, carry cargo during non-peak hours

E-commerce boom and Foxconn plant to boost cargo movement

With electronics contract manufacturer Foxconn’s plant in the Devanahalli Industrial Area set to commence operations later this year, the airport also expects an increase in cargo movement. The manufacturing plant is close to the airport.

“We planned this dedicated domestic cargo terminal as part of our broader strategy,” Raghunath said. “With an annual capacity of 360,000 metric tonnes, the airport’s total cargo capacity has grown from 715,000 to nearly a million metric tonnes.”

Kumar said that e-commerce dominates domestic cargo, previously occupying just 60,000 square feet. “Today, we have about 250,000 square feet of built-up area, with 200,000 square feet dedicated to operations which ensures ample capacity to manage increasing demand,” he said.

Also read: Freight operations begin at Heelalige Goods Terminal on Bengaluru–Hosur rail route

Airlines are also expanding their cargo operations. “While Blue Dart was the primary domestic cargo airline, Amazon Prime Air and others are now entering the space. Indigo has even converted two aircraft for cargo,” Raghunath said. Cargo is becoming essential for just-in-time goods, e-commerce and perishables.

The airport’s location on the Hyderabad highway and connectivity via the Satellite Town Ring Road (STR) is an advantage.

“Foxconn chose this location partly because of the robust logistics ecosystem,” Raghunath said. “With one-million metric tonne capacity, dedicated truck parking, express and domestic cargo terminals, and an upcoming logistics park, we are ahead of demand,” he said.

Cargo movement is about speed and cost efficiency. Businesses choose Bengaluru airport for faster, cost-effective transport, Raghunath said.