Indigo Refund Rules: How to claim your money back after the flight is cancelled

IndiGo, India's largest airline, has cancelled over 700 domestic and international flights across major hubs in Delhi, Mumbai and Bengaluru due to "operational disruptions," leaving thousands of passengers stranded between December 2 and 4. The sudden collapse of flight schedules led to long queues, missing luggage, and hours-long waiting at terminals.

Of the 550 flights affected, Delhi recorded the highest number of cancellations at 172, followed by Mumbai with 118 and Bengaluru with 100. Hyderabad saw 75 cancellations, while Kolkata reported 35, Chennai 26, and Goa 11. Several other airports across the country also faced disruptions.

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— IndiGo (@IndiGo6E) December 5, 2025

Passengers complained of going 12+ hours without access to luggage, food or water, sparking frustration nationwide. Following the chaos, IndiGo issued a "heartfelt" apology on X, assuring customers that teams were working with aviation authorities to restore normal operations. The airline advised passengers to check their flight status at the link provided before heading to the airport.

How to Get a Full Refund If Your IndiGo Flight Was Cancelled

• Visit IndiGo's official website and scroll to "Support."
• Click on "Plan B", which allows you to change, cancel, or request a refund.
• Enter your PNR/Booking Reference and Email ID/Last Name.
• Choose either to change your flight (date/time) or cancel and request a refund.

FAQs on IndiGo Cancellations and Refunds

1. When Can You Use Plan B?

You are eligible if your flight has:

Been cancelled,

Been brought forward by 1 hour or more, or

Been delayed by 2 hours or more.

2. Are There Extra Charges for Using Plan B?

No. You can change your flight or cancel for a full refund at no additional cost.

3. How Long Does the Refund Take?

Refunds are typically credited within 7 business days.

If you booked through a travel agency, reach out to the agency directly for processing.