IndiGo chaos continues, 99 flights cancelled at Bengaluru airport

IndiGo flight cancellations continued to inconvenience passengers at Bengaluru’s Kempegowda International Airport, with 99 flights cancelled on December 4.

The cancellations were due to operational reasons, with 54 arrivals and 45 departures impacted, airport sources told Moneycontrol.

A day earlier, 62 IndiGo flights were cancelled at the airport and 20 on December 2.

Chaos prevailed at Bengaluru airport on December 3 after several IndiGo passengers protested against repeated cancellations and delays. A video of Goa-bound passengers arguing with CISF personnel over a flight delay at Terminal 1 went viral.

IndiGo said in a statement, "We acknowledge that IndiGo's operations have been significantly disrupted across the network for the past two days, and we sincerely apologise to our customers for the inconvenience caused".

"A multitude of unforeseen operational challenges including minor technology glitches, schedule changes linked to the winter season, adverse weather conditions, increased congestion in the aviation system and the implementation of updated crew rostering rules (Flight Duty Time Limitations) had a negative compounding impact on our operations in a way that was not feasible to be anticipated."

"To contain the disruption and restore stability, we have initiated calibrated adjustments to our schedules. These measures will remain in place for the next 48 hours and will allow us to normalise our operations and progressively recover our punctuality across the network," it said. "Our teams are working around the clock to ease customer discomfort and ensure operations stabilise as quickly as possible. Furthermore, the affected customers are being offered alternate travel arrangements to reach their destinations or refunds, as applicable,", it adds.

India's largest airline also requested customers to check the latest flight status before heading to the airport.