The Reserve Bank of India (RBI) on March 11 said that it has received 85.64 percent of the total complaints through digital modes, including on the online Complaint Management System (CMS) portal, email, and Centralised Public Grievance Redress and Monitoring System (CPGRAMS) during the financial year 2022-23.
RBI annual report further added that 7,03,544 complaints were received at the ORBIOs ( RBI Ombudsman ) and the CRPC (Centralised Receipt and Processing Centre (CRPC) between April 1, 2022, and March 31, 2023, showing an increase of 68.24 percent over last year.
RBI observed that the number of complaints dealt at the ORBIOs declined from 3,04,496 complaints in 2021-22 to 2,34,690 complaints in 2022-23 as structural changes in the Ombudsman framework under RB-IOS, 2021 led to filtering out of non-maintainable complaints by both, the CRPC and the Complaint Management System (CMS) portal.
Discover the latest Business News, Sensex, and Nifty updates. Obtain Personal Finance insights, tax queries, and expert opinions on Moneycontrol or download the Moneycontrol App to stay updated!
Find the best of Al News in one place, specially curated for you every weekend.
Stay on top of the latest tech trends and biggest startup news.
